Summer Lambert
Helen,GA
Summary
Proven expertise in skincare and customer satisfaction, polished at multiple establishments, where I enhanced client loyalty through personalized treatments and effective non-surgical procedures. Skilled in facial treatment knowledge and exceptional customer service, I've developed customized care plans, improving client retention significantly. My strong work ethic and communication skills have been pivotal in fostering lasting client relationships and driving business success.
Overview
12
12
years of professional experience
Work History
Licensed Esthetician
Self
12.2019 - 12.2024
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Fostered friendly, warm, and exceptional customer experience.
- Improved clientele retention with exceptional customer service and follow-up care.
- Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Ensured client safety by conducting patch tests before administering new treatments or products.
- Increased return business through the development of customized home-care routines for clients.
Licensed Medical Aesthetician
Vitality Medical Wellness Institute
01.2021 - 03.2022
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.
- Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
- Performed thorough skin assessments, enabling tailored treatment plans for each individual''s needs.
- Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
- Designed promotional materials and marketing campaigns that attracted new clientele while maintaining existing customer loyalty.
- Developed successful treatment packages that catered specifically to the unique needs of each client demographic.
- Educated clients on proper skincare routines, leading to improved long-term results and overall wellbeing.
- Sterilized equipment for patient treatments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
Waitress
Captain’s Galley
01.2016 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Freelance Makeup Artist
Self
01.2013 - 01.2016
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
Receptionist
Vanity Nails & Spa
05.2013 - 09.2015
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
Education
Associate of Arts - Esthetics
Cape Fear Community College
Wilmington, NC05.2019
High School Diploma -
South Rowan High School
China Grove, NC06.2016
Skills
Strong Communication Skills
Appointment Scheduling
Strong Work Ethic
Exceptional customer service
Customized Treatment Plans
Pre-and Post-Operative Care
Facial Treatment Knowledge
Scheduling and Time Management
Record Keeping Abilities
Telephone skills
Time Management
Organization skills
Customer and client relations
Office Administration
Timeline
Licensed Medical Aesthetician
Vitality Medical Wellness Institute
01.2021 - 03.2022
Licensed Esthetician
Self
12.2019 - 12.2024
Waitress
Captain’s Galley
01.2016 - 05.2018
Receptionist
Vanity Nails & Spa
05.2013 - 09.2015
Freelance Makeup Artist
Self
01.2013 - 01.2016
Associate of Arts - Esthetics
Cape Fear Community College
High School Diploma -
South Rowan High School
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