Summary
Overview
Work History
Education
Skills
Certification
Timeline
Willing to Relocate
Preferred Name
Willing to Relocate
Generic

Kieonia Robinson

Pontiac,MI

Summary

Human Resources professional with commitment to enhancing employee satisfaction and managing efficient HR operations. Proven ability to support recruitment, handle employee relations, and facilitate training programs. Known for strong collaboration skills and adaptability in dynamic work environments.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Direct Support Professional

Alternative Services Inc.
09.2021 - 08.2023
  • Responsible for assisting in assessing individuals needs by performing direct care duties, developing and implementing residential and rehabilitation support plans with goals and methods
  • Communicating with team members and other agencies, evaluating and documenting out-comes, and maintaining or modifying the plan and performing related work as required
  • Support individuals with intellectual disabilities, mental illness, and other emotional, behavioral, medical complexities
  • Maintained clean, safe, and well-organized patient environment.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Developed strong rapport with 7 clients, facilitating trust-based relationship for effective support.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.

Shift Leader

Planet Fitness
01.2021 - 01.2023
  • The Overnight Shift lead Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Assist in maintaining the neatness and cleanliness of the club
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Developed strong communication skills among 25 staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.

Human Resources Assistant

Erebus Haunted Attraction
09.2017 - 11.2021
  • Assist the Human Resource Manager with complex and specialized administrative tasks including reviewing job applications from prospective employees, managing and overseeing records, and generating reports
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with 150 new hires throughout interviewing and hiring process.
  • Organized successful company events that promoted team building and boosted morale among staff members.
  • Assisted with recruitment efforts, successfully filling open positions in a timely manner.
  • Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
  • Collaborated with management to create fair performance evaluations, promoting employee development and motivation.
  • Reduced employee turnover by addressing concerns and providing support through effective communication channels.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Med Tech/Caregiver

Pomeroy
11.2017 - 03.2020
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Prepared solutions, stains and reagents in accordance with standards.
  • Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
  • Improved communication between departments by initiating regular updates on test status and availability of results.
  • Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with 7 clients to deliver emotional support and companionship.

Security

Pontiac Housing Commission
09.2013 - 03.2017
  • Monitor the 12 property cameras
  • Personnel verification and visitation processing
  • Answer phones
  • Process all paperwork and requests
  • Make announcements
  • Maintained safety and security of youth under care.
  • Streamlined access control procedures for improved efficiency and heightened security.
  • Kept team compliant with security protocols and appearance standards.
  • Maintained detailed records of security incidents, contributing to data-driven decision-making on security measures.
  • Utilized surveillance equipment to monitor security of personnel and property.
  • Implemented and monitored security measures for communication systems and networks and delivered advice on established security standards.
  • Improved facility security by conducting regular patrols around premises.

Education

Associate of Business Administration - General Studies

Oakland Community College
Auburn Hills
06-2027

Skills

  • Customer service

  • Communication skills

  • Clerical experience

  • Computer literacy

  • Organizational skills

  • Front desk

  • Time management

  • Teamwork

  • Adaptive

  • Positive attitude

  • Administrative support

  • Effective planning

Certification


  • Certified Medication Technician
  • Certified Medication Aide
  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.

Timeline

Direct Support Professional

Alternative Services Inc.
09.2021 - 08.2023

Shift Leader

Planet Fitness
01.2021 - 01.2023

Med Tech/Caregiver

Pomeroy
11.2017 - 03.2020

Human Resources Assistant

Erebus Haunted Attraction
09.2017 - 11.2021

Security

Pontiac Housing Commission
09.2013 - 03.2017

Associate of Business Administration - General Studies

Oakland Community College

Willing to Relocate

  • Bloomfield Hills, MI
  • Farmington Hills ,MI
  • Pontiac, MI
  • Waterford,MI
  • West Bloomfield Township, MI
  • Phoenix,AZ
  • Las Vegas, NV

Preferred Name

Koko Robinson

Willing to Relocate

  • Bloomfield Hills, MI
  • Farmington Hills ,MI
  • Pontiac, MI
  • Waterford,MI
  • West Bloomfield Township, MI
  • Phoenix,AZ
  • Las Vegas, NV

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Kieonia Robinson