Kier Raynor Washington
Waldorf,MD
Summary
Dedicated and highly motivated professional with extensive knowledge and experience in Customer Service. Actively seeking a position as a Customer Service Representative, preferably in a remote setting. Skill set includes exceptional communication skills, problem-solving abilities, and a strong focus on delivering outstanding customer experiences. In-depth understanding of customer needs and ability to adapt to various situations. Confident in capacity to excel in this role and contribute to the success of any organization.
Overview
32
32
years of professional experience
Work History
In nova Lab
- Handles incoming calls or inquiries from prospective customers or clients
- Processing orders and transactions
- Discusses products offered and ensures customer satisfaction
- Accurately captures customer information
- Communicate thoughtful, personalized solutions to help customers move forward and our business
- Assists customers by obtaining EIN # to start business
- Completes forms for customers by obtaining EIN.
Campaign Representative for Senator Ted Cruz
- Contact and work with Employee Campaign Coordinators within local businesses to plan, organize, and conduct effective employee fundraising campaigns
- Handles incoming calls or inquiries from prospective customers or clients
- Provides customer additional information or explaining campaign
- Takes pledges from voters
- Helped to assure voters that Ted Cruz has their full support.
Remote Customer Service/ Call Agent
Versatex
09.2018 - 07.2024
- Handles busy incoming Inbound calls over 80 calls or inquiries from prospective customers or clients
- Assisting customers with technical issues also resetting password as needed.
- Administers and enforces State, county and municipal health laws, regulations and programs.
- Tactfully handles confrontational or stressful interactions with the public, also taking complaints emailing complaints to appropriate department.
- Overseeing and managing information regarding clients
- Assists customers with personal concerns and appointments such as COVID-19
- Transferring calls and completing forms.
Administrative Assistance/Substitute Floater
Thomas Stone High
09.2011 - 01.2019
- Answering Telephones, Transferring calls to appropriate staff
- Create maintain and enter information into the database for up to 500 students
- Typing and filing, when office work got slow I relocated to a classroom
- Instructing classes alone, making sure I Improvise current studies
- Helping to develop mind structure, For Reading, Math, Social studies, Science, And extra courses also.
Document Management/Customer Service
KEI Pearson
06.1999 - 07.2010
- Top Secret Cleared Reviewing documentation for declassification under provision of the Executive Order 12958, U.S
- Navy Rankin, Air Force Declassification Guide, US Army Guides and instructions
- Make declassification dispositions by document markings and content
- Conduct a folder level evaluation to identify and band as exempted material, Restricted Data (RD)/Formerly Restricted Data (FRD), AND other agency equities
- Maintain the physical and intellectual safeguards for classified material
- Assisted in customer service unit when staff was short
- Answering busy phones pulling customers info to assist them with questions regarding very important records
- Multitask physically going to find files that were not in the system.
Document Review Specialist
Kajax Engineering, Inc.
05.1998 - 06.2000
- Top Secret Cleared Reviewing permanent historical documents for public release of Army information under provision of the Executive Order 12958 and previous Executive Orders
- Perform multiple job functions in the Special Projects Area
- Inventory each cartoon and prepare scanner/barcode label for each folder at the inbound level
- Ensure that the correct title, page count, and classification are entered in the database
- At the evaluation level, referred other agency records based on letterhead
- Made document determination based on external markings if the document was declassified by the originating authority (DOA) Dead On arrival, excluded (RD) Restricted Data /FRD Formerly Restricted Data.
Case Files Analyst-Legal Support
CACI INC.
12.1994 - 08.1997
- Provided on-line coding and data entry support for the A-12 litigation document database
- Conducted quality control of the data and verified the database accuracy
- Prepared selected casefile packets for delivery to Trial Counsels for litigation
- Ensured that proper document handling procedures were maintained in accordance with the Department of Justice and military security standards
- Assisted in the installation of a LAN, for communicating with partners and capture cartographic presentations and spatial data
- Used relational databases as C, C+, Client Server, and Paradox for supporting clients
- Conducted studies for developing new information processing systems and assisted technical personnel in the resolution of problems.
Administrative Assistants/Customer Service
Nuclear Regulatory Commission
09.1992 - 11.1994
- Entered check and cash vouchers into data system
- Assisted payroll unit in entering time and attendance data
- Also provided customer service support
- Kept daily log of work input and output
- Received and reviewed fifteen to twenty printouts daily to verify work entered into data system
- Answered telephones
- Filed work as needed, worked overtime.
Education
High School Diploma - General High School Curriculum
PSI
Skills
- Knowledge of Microsoft Word 2016
- XP Internet Explorer
- Excel
- Power point
- Windows Operating system
Training
- KEI Pearson Navy Declassification Refresher Training, 2001
- Department of Energy Historical Records Restricted Data Reviewer, 1999
- Data Processing and Computer Programming Certificate, May 1990
- Quality Management Training, 1997
- Principles Total Quality Management Training, 1997
Timeline
Remote Customer Service/ Call Agent
Versatex
09.2018 - 07.2024
Administrative Assistance/Substitute Floater
Thomas Stone High
09.2011 - 01.2019
Document Management/Customer Service
KEI Pearson
06.1999 - 07.2010
Document Review Specialist
Kajax Engineering, Inc.
05.1998 - 06.2000
Case Files Analyst-Legal Support
CACI INC.
12.1994 - 08.1997
Administrative Assistants/Customer Service
Nuclear Regulatory Commission
09.1992 - 11.1994
In nova Lab
Campaign Representative for Senator Ted Cruz
High School Diploma - General High School Curriculum
PSI
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