Summary
Overview
Work History
Education
Skills
Timeline
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Kiera Adams

Williamsport,PA

Summary

Dynamic and results-driven professional with a proven track record at Wegmans Supermarket, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills.

Also experienced with office administration and clerical support. Utilizes strong organizational skills to manage documents and communications efficiently. Knowledge of team collaboration and adaptability in dynamic environments. Proficient in creative writing and editing, consistently delivering high-quality support to diverse clients. Committed to fostering a positive work environment.

Overview

4
4
years of professional experience

Work History

Crew Member

Wegmans Supermarket
01.2025 - Current
  • Collaborated with team members to complete orders.
  • Trained others on how to complete all restaurant responsibilities only a few weeks after starting.
  • Improved customer satisfaction by providing friendly and efficient service.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Effectively and efficiently worked on multiple orders at once without sacrificing quality.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Writing Consultant

Bloomsburg University
08.2023 - 12.2024
  • Worked closely with all types of students including non-native English speakers, adapting strategies to meet varying language proficiencies effectively.
  • Successfully guided students through the entire writing process from brainstorming to final revisions; ultimately improving academic performance.
  • Conducted comprehensive research to support students'' specific writing projects and goals.
  • Served as a valuable resource for students by providing advice on various formatting styles, research methods, and citation guidelines.
  • Analyzed students'' written materials, identifying areas for improvement and suggesting concrete solutions.
  • Developed strong relationships with students through effective communication skills and genuine interest in their success as writers.
  • Mentored new Writing Consultants, sharing best practices and techniques for optimal client success.
  • Maintained up-to-date knowledge of industry trends by attending professional development events and conferences regularly.
  • Brainstormed ideas to create useful content for students.

Crew Member

Burger King
06.2021 - 06.2023
  • Worked front counter, drive-thru, fryer and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High School Diploma -

Williamsport Area High School
Williamsport, PA
06-2023

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Product description writing
  • Creative writing
  • Proofreading proficiency
  • Scriptwriting
  • Editing
  • Strong research skills

Timeline

Crew Member

Wegmans Supermarket
01.2025 - Current

Writing Consultant

Bloomsburg University
08.2023 - 12.2024

Crew Member

Burger King
06.2021 - 06.2023

High School Diploma -

Williamsport Area High School

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Kiera Adams