Kiera Bottoms
New Carrollton,MD
Summary
Resourceful Independent Contractor known for high productivity and efficient task completion. Specialized in project management, client relations, and problem-solving. Excel in communication, adaptability, and time management to meet client needs and deliver quality results on schedule.
Overview
11
11
years of professional experience
Work History
Independent Contractor
Uber Eats
Middletown, Delaware
01.2020 - Current
- Delivered food orders to customers across various locations, ensuring timely and accurate service.
- Managed quality control and maintained high level of customer satisfaction.
- Communicated with customers to ensure satisfaction and address concerns.
- Adapted to changing circumstances while managing multiple deliveries to meet customer demands.
- Navigated routes using GPS and mapping applications for timely deliveries.
- Maintained vehicle cleanliness and readiness, supporting consistent daily operations.
Caregiver
Luv & Care
Penn Hills, PA
12.2018 - 03.2019
- Supported clients with daily living needs, promoting self-esteem and contributing to overall wellness.
- Provided dressing guidance, grooming support, meal preparation, and medication reminders, ensuring clients’ comfort and safety.
- Engaged patients in meaningful conversations and activities, fostering socialization and enhancing personal care experience.
Production Worker
Namsco Plastics
Blawnox, PA
02.2018 - 03.2019
- Assembled and tested various products to fulfill production requirements and adhere to quality control standards.
- Assisted machine operators in setup and operation of production equipment to ensure smooth and efficient runs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Addressed issues promptly to uphold productivity goals.
- Volunteered for extra shifts during high-demand periods to ensure timely project completion.
Crew Member
Five Guys
Tarentum, PA
09.2017 - 03.2018
- Took orders, prepared meals, and collected payments.
- Delivered excellent customer service by greeting customers and consistently meeting quality expectations.
- Collaborated with team members to complete orders.
- Maintained cleanliness and organization of all restaurant areas to enhance overall guest experience.
- Prepared products following restaurant, health, and safety standards and procedures.
- Upheld quality control standards in food production areas to ensure safety and consistency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Resident Care Provider
Logan Place
Lower Burrell, PA
02.2015 - 04.2016
- Facilitated dressing, grooming, and feeding for patients, enabling adaptation to mobility restrictions and enhancing daily living.
- Supported elderly dementia patients in safe transitions between sleeping surfaces and mobility aids, ensuring comfort and stability.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Recorded residents' mental status, sleep, and eating patterns in medical records to monitor health and wellbeing.
Education
Diploma -
Penn Hills High School
Penn Hills, PA05-2007
Skills
- Dementia Care
- Alzheimer's Care
- Hospice Care
- Home Care
- Caregiving
- ADLs
- Patient transportation
- Quality assurance
- Quality control
- Emergency preparedness
- Customer service
- Customer management
- Service promotion
- Reporting Skills
- Report writing
- Leadership
- Organizational skills
- Conflict management
- Effective communication
- Communication skills
- Relationship management
- Attention to detail
- Time management
- Windows
- Typing
- Microsoft Office
- Computer literacy
- Mobile applications
- Critical Thinking
- Safety compliance
- Phone etiquette
- Writing skills
- Senior Care
- Order fulfillment
- Emergency preparedness
- Patient transportation
- Patient transportation
- Attention to detail
- Safety compliance
Personal Information
Authorized To Work: US
Timeline
Independent Contractor
Uber Eats
01.2020 - Current
Caregiver
Luv & Care
12.2018 - 03.2019
Production Worker
Namsco Plastics
02.2018 - 03.2019
Crew Member
Five Guys
09.2017 - 03.2018
Resident Care Provider
Logan Place
02.2015 - 04.2016
Diploma -
Penn Hills High School