Kiera Bush
Savannah,GA
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Dynamic and organized store management professional with extensive retail sales experience. Leveraged strong interpersonal and leadership skills to successfully train, develop and motivate teams. Proven track record of successfully driving sales and achieving goals. Experienced in developing and managing customer relationships to ensure customer loyalty and satisfaction. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Associate
Shoe Station
Savannah, Georgia
12.2022 - 02.2024
- Reconciled daily sales transactions against cash registers totals.
- Maintained attractive merchandise displays to maximize purchases.
- Solicited sales from customers by identifying product needs and locating merchandise.
ASSISTANT STORE MANAGER
Shoe station
Savannah, GA
12.2022 - 02.2024
- Resolved customer complaints efficiently while maintaining excellent customer service
- Managed all customer inquiries and complaints in a professional and timely manner
- Assisted in recruiting process, hiring and retaining top talent
Customer Service Representative
MCI Communications
Savannah, GA
01.2021 - 12.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
MENTAL HEALTH TECHNICIAN
Coastal Harbor Treatment Center
Savannah
12.2020 - 10.2022
- Encouraged positive behaviors among clients through role modeling appropriate behavior management techniques during interactions with them
- Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff
- Respected privacy rights of all individuals served by adhering strictly to HIPAA regulations and guidelines at all times
Department Manager
Walmart
Savannah, GA
12.2019 - 01.2021
- Assigned work and monitored performance of project personnel.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
Co-Store Manager
It’s fashion
Savannah, GA
01.2019 - 12.2020
- Provided excellent customer service by addressing inquiries, resolving complaints, and demonstrating product features.
- Implemented successful business strategies to increase revenue and target new markets.
Assistant Manager
Rainbow Shops
Savannah, GA
06.2017 - 01.2019
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Assistant Store Manager
Rue 21
Savannah, GA
05.2015 - 05.2017
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
Store Associate
Rue 21
Savannah, GA
05.2015 - 05.2017
- Greeted customers to determine wants or needs.
- Ensured the cleanliness and tidiness of the store.
Education
Associate of Science - HEALTH SCIENCES AND HEALTHCARE SUPPORT
Institute of Medical Careers
PA01-2026
High School -
Beach High School
Savannah, GASome College (No Degree) - Occupational Therapy
Virginia College
Savannah, GASkills
- Sales Tracking
- Sales Promotion
- Coaching and Mentoring
- Retail Operations
- Store Opening and Closing
- Management Training
- Inventory Control
- Hiring and Training
- Customer Service
- Verbal and Written Communication
- Customer Relations
- Supervisory Abilities
- Complaint Resolution
- Focus and Follow-Through
- Patient care
- Crisis intervention
- Customer service
- Behavioral observation
- Staff training
- Hiring and training
- Employee coaching
- Store opening and closing
- Time management
- Team building and leadership
- Loss prevention
- Customer relations
- Customer experience
Certification
- Hospitality Training, 01/01/19
- CPR/First Aid Certified
- Handle with Care Training, 01/01/21
- Bloodborne Training, 01/01/22
Timeline
Store Associate
Shoe Station
12.2022 - 02.2024
ASSISTANT STORE MANAGER
Shoe station
12.2022 - 02.2024
Customer Service Representative
MCI Communications
01.2021 - 12.2022
MENTAL HEALTH TECHNICIAN
Coastal Harbor Treatment Center
12.2020 - 10.2022
Department Manager
Walmart
12.2019 - 01.2021
Co-Store Manager
It’s fashion
01.2019 - 12.2020
Assistant Manager
Rainbow Shops
06.2017 - 01.2019
Assistant Store Manager
Rue 21
05.2015 - 05.2017
Store Associate
Rue 21
05.2015 - 05.2017
Associate of Science - HEALTH SCIENCES AND HEALTHCARE SUPPORT
Institute of Medical Careers
High School -
Beach High School
Some College (No Degree) - Occupational Therapy
Virginia College