Kiera Butler Galloway
Bradenton,Florida
Summary
Efficient and reliable CNA with experience. Skilled with good knowledge and understanding of development factors specific to adult and geriatric residents. Motivated with a highly effective communication style and prioritization skills. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Dynamic Surgery Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Maxhealth
01.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Surgery Scheduling Coordinator
Sarasota Vascular Specialists
09.2021 - 01.2022
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
Administative Assistant/ Surgery Scheduler
Schofield Hand And Bright Orthopaedics
09.2016 - Current
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries for one orthopedic surgeon.
- Organized paperwork such as charts and reports for office and patient needs.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered phone calls and messages for three physician orthopedic medical facility, scheduling appointments and handling patient inquiries.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Multi- Skilled Technician
Sarasota Memorial Hospital
04.2016 - 07.2016
- Assisted patients with daily functions.
- Participated in unit-based Quality Assurance Program.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
Certified Nursing Assistant
Bay Village
06.2013 - 01.2014
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Provided pre- and post-operative care.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted with patient transfer and ambulation.
- Followed safe lifting techniques and individual resident lifting instructions.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Habilitation Instructor
Easter Seals
09.2009 - 03.2013
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Helped patients move in and out of wheelchairs .
- Assisted with patient transfer and ambulation.
- Maintained sanitary residents' and program rooms.
- Followed safe lifting techniques and individual resident lifting instructions.
- Cared for clients with developmental disabilities.
Education
Associate of Arts -
St. Petersburg College
Clearwater, FL05.2022
High School Diploma -
Riverview High School
Sarasota, FL2007
Skills
- Feeding assistance expert
- Dementia and Alzheimer's knowledge
- Patient-focused care
- Trustworthy companion
- Compassionate caregiver
- Efficient and reliable team player
- Adaptable
- Committed team player
- Customer service
- Organization
Certification
- CNA - Certified Nurse Assistant
Timeline
Referral Coordinator
Maxhealth
01.2023 - Current
Surgery Scheduling Coordinator
Sarasota Vascular Specialists
09.2021 - 01.2022
Administative Assistant/ Surgery Scheduler
Schofield Hand And Bright Orthopaedics
09.2016 - Current
Multi- Skilled Technician
Sarasota Memorial Hospital
04.2016 - 07.2016
Certified Nursing Assistant
Bay Village
06.2013 - 01.2014
Habilitation Instructor
Easter Seals
09.2009 - 03.2013
High School Diploma -
Riverview High School
Associate of Arts -
St. Petersburg College
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