Kiera Chenevert
North Richland Hills,TX
Summary
Dedicated Soldier with 6 years serving in Army as enlisted member of large team. Excellent abilities to follow direction, lead others and find solutions. Known for perseverance in task completion and outstanding work ethic.
Overview
9
9
years of professional experience
Work History
Sergeant of the Guard
United States Army National Guard
Alexandria, LA
05.2018 - 05.2026
- Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
- Controlled platoon in mounted and dismounted operations.
- Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
- Conducted quality control inspections of subordinate organizations to detect and correct deficiencies.
- Identified fleet failures and initiated corrective actions to meet fleet readiness goals.
- Managed receipt, storage and issue of ammunition processes.
- Determined elevation and grid azimuths with maps and map overlays.
Full Time Apparel Associate
Walmart
Pineville , LA
02.2017 - 03.2019
- Assessed customer needs and upsold products and services to maximize sales.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered customer questions and addressed concerns, resulting in 95% reduction in complaint calls.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Educated customers on special pricing opportunities and company offerings.
Armament Technician Specialist
CSMS
Pineville , LA
03.2019 - 06.2021
- Completed in-depth visual and manual inspections of all electrical components.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed inspections and targeted repairs of aircraft systems, components and structures.
- Supervised overall maintenance to adhere to Army policies.
Customer Service Representative
Chewy
Dallas, TX
07.2021 - 06.2022
- Exceeded company productivity standards on consistent basis.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and issues.
- Answered 70+ inbound calls per day and directed to individuals or departments.
Email Support Representative
Chewy
Dallas, TX
07.2021 - 06.2022
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Tracked customer issues to report patterns and trends for metrics and report building.
- Shared feedback with team and offered suggestions for customer experience improvements.
- Composed grammatically correct, clear and concise email responses to reflect company tone and style.
- Maneuvered through various systems to provide customers with prompt, courteous and accurate information.
Full Time Athlete
Nike Clearance Store
Grapevine, TX
07.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Staged and sorted multiple types of products for unloading.
- Preserved safe work environment by maintaining clean workstations.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Track Stretch Specialist
Nike Clearance Store
Grapevine, TX
11.2023 - 03.2024
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Exercised versatility in fast-paced, agile work environments.
- Defined team directions and provided guidance to members.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
Specialist
Nike Clearance Store
Grapevine, TX
03.2024 - Current
- Supervised store employees to ensure efficient operations and high customer satisfaction.
- Managed daily operations at Nike store, ensuring optimal customer satisfaction and efficient workflow.
- Provided exceptional customer service in a retail environment.
- Achieved record-breaking annual performance, setting a new benchmark for success.
- Supervised the apparel department, managing a team of employees.
- Implemented various programs in the footwear department to enhance the customer service journey.
- Collaborated effectively with team members to achieve managerial goals at Nike.
Education
High School Diploma -
Tioga High School
Tioga, LA05.2018
Skills
- Team Contributions
- Training & Development
- People skills
- Problem resolution
- Critical thinking
- Communication
- Leadership
- Organization
Timeline
Specialist
Nike Clearance Store
03.2024 - Current
Track Stretch Specialist
Nike Clearance Store
11.2023 - 03.2024
Full Time Athlete
Nike Clearance Store
07.2022 - Current
Customer Service Representative
Chewy
07.2021 - 06.2022
Email Support Representative
Chewy
07.2021 - 06.2022
Armament Technician Specialist
CSMS
03.2019 - 06.2021
Sergeant of the Guard
United States Army National Guard
05.2018 - 05.2026
Full Time Apparel Associate
Walmart
02.2017 - 03.2019
High School Diploma -
Tioga High School