Kiera Clark
San Marcos
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Server/Restaurant Hostess
Lazy Dog Restaurant & Bar
Plano
06.2023 - 01.2025
- Provided excellent customer service in fast-paced dining environment.
- Took orders accurately and communicated with kitchen staff efficiently.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness of tables and dining area throughout service.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed customer inquiries and resolved issues promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Hostess
Union Bear
Plano
08.2022 - 05.2023
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed reservations and waitlists using the restaurant's booking system.
- Assisted servers by delivering drinks and appetizers to tables as needed.
- Maintained cleanliness and organization of the hostess station throughout shifts.
- Handled guest inquiries and resolved minor issues with professionalism.
- Trained new hostesses on operational procedures and customer service standards.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Crew Member
Tropical Smoothie Cafe
Frisco
03.2022 - 08.2022
- Prepared smoothies and food items according to company recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and provided excellent service.
- Operated cash register and handled customer transactions efficiently.
- Monitored inventory levels and restocked supplies as needed.
- Followed health and safety guidelines during food preparation and service.
- Trained new crew members on procedures and customer service standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
- Took orders from patrons and input selections into store computer system.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX 08.2024 - 08.2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Guest engagement
Affiliations
- All-district lacrosse
- Guitar, Piano, and Voice lessons
- Deans list 2024
- Work out 5-6 times a week
Timeline
Bachelor of Arts - Psychology
Texas State University
08.2024 - 08.2025
Server/Restaurant Hostess
Lazy Dog Restaurant & Bar
06.2023 - 01.2025
Hostess
Union Bear
08.2022 - 05.2023
Crew Member
Tropical Smoothie Cafe
03.2022 - 08.2022