Kiera Crawford
Nash,TN
Summary
Motivated professional with strong sales and customer service background,seeking an entry-level account manager position to leverage my skills in client relationships management,communication, and sales to drive business growth and customer satisfaction
Overview
5
5
years of professional experience
Work History
Supervisor
Nighthawk Security
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Property Clerk
DCSO
01.2023 - 07.2023
- Perform intermediate-level clerical and manual work involving the receipt, disposition, and storage of evidence or property
- Receives, logs, categorizes, and stores property and evidence impounded by police personnel
- Releases property and evidence to properly-identified inmates
- Collects fees, issues receipts and change, and maintains records of these financial transactions
- Takes and resolves complaints involved in the storage of evidence and property or refer the matter to a higher-level personnel
- Performs related duties such as restocking, and cleaning up, and weekly bag audits
Fine Jeweler Sales Rep
Macys
04.2021 - 01.2023
- Fostered a positive work environment with respect and consideration of others
- Determined customer needs by asking relevant questions and listening actively to their responses
- Daily, weekly and monthly goals achieved, Maintained an active business relationship with my clients
- Picked and packed fulfillment orders
- Opened new credit applications for new customers, accepted payment in cash, check, credit
- Managed inventory of fine jewelry by balancing case counts on a daily basis
- Assisting customers with the selection of fine jewelry merchandise and offering complimentary items for each purchase
Sales associate
Black Sea Inc
09.2019 - 03.2020
- Serves customers by helping them select the best AT&T products for them
- Engaging with customers by sharing my knowledge on the products, and suggestive selling
- Greets customers in a welcoming manner
- Responds to customers emails, and phone calls about the AT&T products
Education
No Degree - Criminal Justice
South College
Knoxville, TN12-2025
Skills
- Client relationship management
- Sales and negotiation
- Communication and active listening
- Time Management
- CRM software proficiency
Timeline
Supervisor
Nighthawk Security
10.2023 - Current
Property Clerk
DCSO
01.2023 - 07.2023
Fine Jeweler Sales Rep
Macys
04.2021 - 01.2023
Sales associate
Black Sea Inc
09.2019 - 03.2020
No Degree - Criminal Justice
South College
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