Kiera Fleming
Warren
Summary
Dynamic and dedicated cashier with proven expertise at JCPenney, excelling in customer service and cash handling. Recognized for enhancing service delivery and fostering customer loyalty through effective communication and teamwork. Committed to maintaining high standards of cleanliness and operational efficiency, ensuring a positive shopping experience for all customers.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Recovery
Jcpennys
Niles, OH
08.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Collaborated with team members to improve service delivery during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled cash, credit, and return transactions accurately to ensure customer satisfaction.
- Maintained cleanliness and organization of the checkout area for optimal efficiency.
Cashier/Mover
Wizard Of Odds
North Jackson, OH
08.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to enhance workflow and reduce wait times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Trumbull Career & Technical Center
Trumbull, OH05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Complex Problem-solving
- POS system operations
- POS systems
- ID verification
- Inventory control
Certification
- TcTc Certification of completion
- OSHA 10-hr-1
- Adobe Graphic Design & Illustration, Adobe Illustrator-4
- Adobe Print & Digital Media Publication, Adobe InDesign-4
- Adobe Visual Communication, Adobe Photoshop-4
Timeline
Cashier/Recovery
Jcpennys
08.2025 - Current
Cashier/Mover
Wizard Of Odds
08.2022 - Current
High School Diploma -
Trumbull Career & Technical Center