Kiera Garrett
Elgin,IL
Summary
Dynamic and adaptable Cashier/Hostess with a proven track record at Silver Lake Chinese Restaurant, excelling in customer service excellence and cash handling. Demonstrated ability to enhance customer satisfaction and loyalty through efficient service and resolving complaints swiftly. Mentored new staff, showcasing leadership and empathy, significantly improving team performance.
Overview
4
4
years of professional experience
Work History
Cashier/hostess
Silver Lake Chinese Restaurant
03.2020 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
South Elgin High School
South Elgin, United States05.2022
Skills
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
- Customer Assistance
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Order Taking
- Product restocking
- Professionalism and Courtesy
- Time Management
- Adaptable and Flexible
Timeline
Cashier/hostess
Silver Lake Chinese Restaurant
03.2020 - 06.2024
High School Diploma -
South Elgin High School
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