KIERA GILMARTIN
East Hampton,NY
Summary
I am a qualified hospitality worker and receptionist with five years of experience in customer service. Strong customer relations and problem solving skills. Team player with an eye for detail.
Overview
6
6
years of professional experience
Work History
Camp Counselor
Maidstone Club
East Hampton, NY
06.2024 - 08.2024
- Provided daily assistance to nearly 25-30 minors per day
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
Hostess
Topping Rose House
East Hampton, NY
06.2023 - 08.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers, both in person and over the phone.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Accurately recorded customer information into reservation system.
HOSTESS
Publicans
01.2021 - 01.2023
- Warmly greeted and escorted guests to their assigned tables seating 75-100 people per shift
- Coordinated 50-100 reservations per shift via phone and Revel Systems platform
- Took and packed takout orders over phone and delivery apps.
RECEPTIONSIT
Eyesight Insight
09.2020 - 06.2021
- Warmly welcomed 20-30 guests per shift, coordinated check-in
- Managed phones and facilitated 20+ calls per day
- Assisted doctors with retinol imaging and contact lens exams
- Happily guided customers through the process of finding the ideal pair of glasses.
CATER WAITER
Homeslice
01.2019 - 01.2020
- Set up tables according to customer needs, including tablecloths, silverware, plates, napkins.
- Responded promptly to any customer complaints or requests for assistance.
- Demonstrated excellent interpersonal skills while interacting with customers.
Education
COLLEGE - Currently A Sophomore & Communicatiuons Major
Univeristy of Colorado Boulder
Boulder, CO05-2027
HIGH SCHOOL -
Schreiber High School
New York, NY06-2023
Skills
- Collaboration
- Strong communication
- Time management
- Work ethic
- Customer service
- Organization
- POS system literacy
- Strategic planning
- Parental Communication
- Activity Supervision
- Child Supervision
- Group leadership
Timeline
Camp Counselor
Maidstone Club
06.2024 - 08.2024
Hostess
Topping Rose House
06.2023 - 08.2023
HOSTESS
Publicans
01.2021 - 01.2023
RECEPTIONSIT
Eyesight Insight
09.2020 - 06.2021
CATER WAITER
Homeslice
01.2019 - 01.2020
COLLEGE - Currently A Sophomore & Communicatiuons Major
Univeristy of Colorado Boulder
HIGH SCHOOL -
Schreiber High School
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