Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kiera Goodwin

Indianapolis,IN

Summary

Driven by exceptional customer service and problem resolution skills, I excelled at Target by enhancing customer satisfaction and mentoring team members, significantly improving team efficiency. My experience at Penn Highschool and Party City further honed my relationship-building and time management abilities, showcasing my ability to foster positive environments and achieve operational excellence.

Overview

2
2
years of professional experience

Work History

Member Service Advocate

Target
08.2022 - Current
  • Consistently delivered orders to customers in a timely manner, collaborating with team members to minimize wait times and enhance overall customer satisfaction
  • Mentored junior advocates to ensure they were fully equipped with the necessary skills and knowledge to preform their duties
  • Developed strong relationships with customers by providing personalized support and assistance.
  • Responded to customer calls to answer questions about products and services.

Class Volunteer Tutor and Child Care Provider

Penn Highschool
08.2022 - 03.2023
  • Supported student academic achievements by providing group tutoring sessions in various subject areas in a variety of age groups.
  • Assisted in the development of classroom materials, including visual aids and interactive activities to engage students during lessons.
  • Promoted a positive learning environment for students with diverse needs through personalized accomodations, as well as one-on-one tutoring
  • Documented students progress and communicated their successes and struggles with teachers and parents

Cashier

Party City
02.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Penn Highschool
Mishawaka, IN
06.2024

Skills

  • Exceptional Customer Service
  • Problem Resolution
  • Relationship Building
  • Patience
  • Communication
  • Time Management
  • Creativity

Accomplishments

  • Finished my second semester of my senior year with a 4.0 GPA
  • Lead my fifth grade english students to the finals in their district wide spelling bee
  • Received multiple positive customer reviews about my performance and positive attitude

Timeline

Member Service Advocate

Target
08.2022 - Current

Class Volunteer Tutor and Child Care Provider

Penn Highschool
08.2022 - 03.2023

Cashier

Party City
02.2022 - 08.2022

High School Diploma -

Penn Highschool

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Kiera Goodwin