Becky Hinger
Newark
Summary
With over 35 years of experience, honed expertise in delivering personalized customer service across various business models. Specialty lies in going above and beyond to exceed expectations, ensuring that customers fully comprehend the process and are ultimately satisfied with the outcome.
Overview
8
8
years of professional experience
Work History
Member Service Advocate
Aetna
01.2022 - Current
- Clearly explain medical benefits, deductibles and co-insurance accumulators, and claim status.
- Navigate multiple systems while advocating for our members.
- Work in a team and production-based environment to create world class service.
- Collaborate with colleagues, case managers, and clinical resources.
- Enhance member retention through effective communication and timely resolution of issues.
- Manage high call volumes while maintaining exceptional service quality and professionalism.
- Utilize data analysis to identify trends in customer feedback, driving continuous improvement efforts within the team.
- Handle sensitive member information responsibly, adhering strictly to privacy regulations and guidelines.
Cashier
Wal*Mart
07.2023 - Current
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Help customers complete purchases, locate items, and join reward programs.
- Process customer returns and set aside merchandise for claims handling.
Bingo Coordinator (Part-time)
Newark Catholic High School
11.2018 - 05.2023
- Spearheaded volunteer program for the schools largest fundraiser..
- Ensure proper cash handling by all parties involved.
- Entered data, generated reports, and produced tracking documents.
Account Representative
MedBen
11.2020 - 01.2022
- Primary liaison for 20 clients.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Ensured plan documents were accurate and distributed.
Patient Financial Specialist
Trinity Health
05.2019 - 11.2020
- Scheduled patients for medical tests and coordinated multiple testing appointments.
- Verified active insurance coverage accordingly.
- Improved patient satisfaction by streamlining the scheduling process and providing clear explanations of test prep required.
- Maintained strict confidentiality of patient data by adhering to HIPAA regulations and company policies regarding information security.
- Updated patient records through electronic medical records program.
- Manage high call volumes while maintaining exceptional service quality and professionalism.
Ambulatory Patient Representative
Nationwide Children's Hospital
08.2018 - 05.2019
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
Branch Office Administrator
Edward Jones
06.2017 - 08.2018
- Coordinated schedules and appointments for my financial advisor, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Composed professional business correspondence, emails, meetings notes and other documents.
Education
Business Management, Associate -
Central Ohio Technical College
Newark, Oh12.2019
Skills
- Adaptable
- Approachable
- Customer service
- Conflict resolution
- HIPAA Compliant
- Team collaboration
- Attention to detail
- Effective communication
- Coordinate Team Events
- Precise cash handling
- Exceptional Listening Skills
- Work ethic and integrity
- Diversified and Inclusion
- Written and verbal communication
- Time management
Timeline
Cashier
Wal*Mart
07.2023 - Current
Member Service Advocate
Aetna
01.2022 - Current
Account Representative
MedBen
11.2020 - 01.2022
Patient Financial Specialist
Trinity Health
05.2019 - 11.2020
Bingo Coordinator (Part-time)
Newark Catholic High School
11.2018 - 05.2023
Ambulatory Patient Representative
Nationwide Children's Hospital
08.2018 - 05.2019
Branch Office Administrator
Edward Jones
06.2017 - 08.2018
Business Management, Associate -
Central Ohio Technical College
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