Kiera Hairston
Winston-Salem,NC
Summary
Resourceful LifeSet Specialist with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Care Advocate
Pepsi Co.
Winston-Salem, NC
03.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to process improvements by offering valuable input during team meetings and brainstorming sessions.
- Assisted in the development of training materials for new hires to ensure consistent quality across the team.
- Worked closely with other departments when necessary to address interrelated concerns affecting customer experience.
Teacher's Assistant
Church Childcare
05.2021 - 01.2022
- Handed out classroom materials, like pencils, paper, and crayons.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NCHigh School Diploma -
R J Reynolds High School
Winston Salem, NCSkills
- Role Modeling
- Office Management
- Technical Support
- Written and oral communication
- Interpersonal Skills
- Multitasking Abilities
- Emotional Support
- Friendly, Positive Attitude
- Escalation management
- Active Learning
Additional Information
- Co-Leader Of Children Church 2012-2020
- Winston-Salem Urban League 2015-2016
- YMCA Summer Camp Counselor Intern 2013
References
References available upon request.
Timeline
Customer Care Advocate
Pepsi Co.
03.2023 - Current
Teacher's Assistant
Church Childcare
05.2021 - 01.2022
Bachelor of Science - Psychology
North Carolina Central University
High School Diploma -
R J Reynolds High School
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