Kiera Harris
Ellenwood,GA
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Assistant/Front Desk Receptionist
Park Family Dentistry
Stone Mountain, GA
02.2022 - Current
- Scheduled space or equipment for special programs, meetings and conferences.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Documented patient records during procedures and added notes taken to treatment chart.
- Documented patient records with procedures performed and added notes taken to charts.
- Updated and maintained databases with current information.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Provided administrative support including photocopying, faxing, and filing.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Scheduled and confirmed appointments for clients and staff.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted customers warmly and made them feel welcome.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained a neat, clean and organized environment throughout the office.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Established clean, sterile and welcoming environment for patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
Dental Assistant
Stewart Family Dentistry
Lithonia, GA
03.2014 - 01.2022
- Took medical and dental history and recorded vital signs of patients.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Documented patient records with procedures performed and added notes taken to charts.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Educated patients on treatment procedures and post-procedure home care.
- Sterilized instruments according to established guidelines and protocols.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Updated patient records with new data and treatment information.
- Took digital X-rays of teeth using radiographic equipment.
- Ensured compliance with infection control policies and procedures.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Established clean, sterile and welcoming environment for patients.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Explained dental services and payment plans to help patients make informed decisions.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Prepared bills and completed insurance forms using system software.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Dental Assistant - Dental
Gwinnett Technical College
Lawrenceville, GA01-2016
High School Diploma -
Columbia High School
Decatur, GA06-2009
Skills
- Insurance billing
- Patient care coordination
- OSHA regulations
- First aid training
- Skilled in Microsoft Office (Excel, Word, PowerPoint)
- First aid and CPR
- CPR and AED
Accomplishments
- Lead Assistant
Certification
- Radiography Certification
- Expanded Duty Assistant(EDA)
Timeline
Dental Assistant/Front Desk Receptionist
Park Family Dentistry
02.2022 - Current
Dental Assistant
Stewart Family Dentistry
03.2014 - 01.2022
Dental Assistant - Dental
Gwinnett Technical College
High School Diploma -
Columbia High School
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