Kiera Hickman
Springdael,AR
Summary
Dynamic and results-driven professional with extensive experience at Tyson Foods, Inc. in managing complex liability claims and optimizing processes. Proven ability in claims investigation and regulatory compliance, enhancing customer satisfaction through effective communication and problem-solving. Recognized for reducing processing times and achieving fair settlements, demonstrating strong attention to detail and critical thinking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Liability Adjuster
Tyson Foods, Inc.
08.2023 - Current
- Managed complex liability claims, ensuring adherence to company policies and regulatory standards.
- Developed and implemented streamlined processes for claim assessment, improving efficiency by reducing processing time.
- Conducted thorough investigations of claims, gathering evidence to support decision-making and resolution outcomes.
- Reviewed and adjusted claim reserves based on evolving case dynamics, maintaining fiscal responsibility for the department.
- Reduced claim processing time through efficient investigation and documentation of claim details.
- Enhanced customer satisfaction by effectively managing liability claims and providing timely resolutions.
- Managed high case volume while maintaining exceptional customer service and attention to detail.
- Negotiated fair settlements with claimants, ensuring both parties reached a satisfactory agreement.
- Coordinated with appraisers and estimators regarding property damage evaluations; this collaboration ensured accuracy in repair cost estimates.
- Managed complex claims requiring multi-faceted approaches such as subrogation recovery efforts, minimizing company exposure to financial losses.
Subrogation Coordinator
Tyson Foods, Inc.
02.2020 - 08.2023
- Processed insurance claims efficiently, ensuring compliance with company policies and regulatory requirements.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Improved internal communication, effectively liaising between various departments to resolve issues.
- Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
- Negotiated settlements within approved authority limits to achieve fair outcomes for both customers and the company.
- Optimized case management with establishment of best practices.
- Maintained comprehensive records of claims processed, facilitating quick retrieval for audits and reviews.
- Achieved faster resolution times with proactive follow-ups on pending documentation from policyholders or providers.
Claims Administrator
Tyson Foods, Inc.
07.2017 - 02.2020
- Evaluated claim documentation for accuracy, improving processing times and reducing errors.
- Coordinated communication between claimants and their adjuster to resolve claim issues effectively.
- Trained junior staff on claims processing procedures, enhancing team productivity and knowledge retention.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
- Developed training materials for new employees, fostering a comprehensive understanding of claims administration tasks.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
Education
Business
NorthWest Arkansas Community College
Bentonville, AR12-2020
Skills
- Liability analysis
- Claims investigation
- Problem-solving
- Attention to detail
- Multitasking and organization
- Critical thinking
- Verbal and written communication
- Data entry
- Advanced oral and written communication skills
- Database management
- Regulatory compliance
- Cross-functional coordination
Certification
- Licensed Arkansas Adjuster's License - Sept. 2023
Timeline
Associate Liability Adjuster
Tyson Foods, Inc.
08.2023 - Current
Subrogation Coordinator
Tyson Foods, Inc.
02.2020 - 08.2023
Claims Administrator
Tyson Foods, Inc.
07.2017 - 02.2020
Business
NorthWest Arkansas Community College