Kiera Lee
Louisville,MS
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Murphys
Louisville, MS
12.2022 - 02.2024
- Managed cash transactions and provided customer assistance.
- Upheld a clean and organized store environment.
- Monitored and restocked inventory to meet customer needs.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Ensured a smooth and efficient operation of the cashiering process.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction
Call Center Representative
MCI
Remote
01.2022 - 10.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Handling 30- 60 calls a day
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Call Center Representative
Sitel Group
Remote
03.2021 - 08.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Investigated and resolved customer inquiries and complaints quickly.
- Handling approximately 30 incoming calls
Home Health Care Assistant
Southern Health
Louisville, MS
07.2019 - 01.2020
- Improved patient comfort by providing compassionate and attentive care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Educated patients on health management techniques, promoting self-care and independence when possible.
- Established trusting relationships with patients through active listening and empathetic communication techniques.
- Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
- Handling 30 or more calls a day from customers
Education
High School Diploma -
Louisville High School
Louisville, MS05.2018
Skills
- Problem-Solving
- Attention to Detail
- Multi-tasking
- Communication Skills
- Appointment Scheduling
Customer Service
- Product Sales
- Tracking and Documentation
- Customer satisfaction
- Patient and Composure
- Reliability and Punctuality
Timeline
Customer Service Cashier
Murphys
12.2022 - 02.2024
Call Center Representative
MCI
01.2022 - 10.2022
Call Center Representative
Sitel Group
03.2021 - 08.2022
Home Health Care Assistant
Southern Health
07.2019 - 01.2020
High School Diploma -
Louisville High School