Kiera Masters
Master Esthetician/Social Media Manager
South Jordan,UT
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives a proactive approach to meeting both customer and organizational goals. Recognized for reliability and adaptability, consistently focused on achieving results through efficient and empathetic service. Committed to fostering an inclusive work environment that values teamwork and trust while continuously developing skills in team building, leadership, and customer service across diverse sectors, including customer service, healthcare, and aesthetics.
Overview
11
11
years of professional experience
Work History
Master Esthetician
Self-employeed
02.2024 - Current
- Delivered customized skincare treatments, enhancing client satisfaction and retention.
- Educated clients on skincare routines and product usage to promote healthy skin.
- Maintained up-to-date knowledge of industry trends and innovations in esthetics.
- Implemented effective sanitation protocols to ensure a safe treatment environment.
- Developed marketing strategies to attract new clients and expand service offerings.
- Conducted skin assessments to tailor treatments based on individual needs and concerns.
- Fostered friendly, warm, and exceptional customer experience.
- Built my own clientele by word of mouth or social media.
Social Media Manager
Signature Marble & Granite
03.2023 - Current
- Developed and implemented social media strategies to enhance brand visibility and engagement.
- Analyzed audience insights to refine content strategy and improve user interaction.
- Managed social media platforms, ensuring consistent voice and adherence to brand guidelines.
- Boosted engagement rates with the creation of compelling and visually appealing content by 50%
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Trainer/Sales Enablement
BlissPoint Consulting LLC
02.2021 - 02.2023
- Facilitated training programs and sales enablement initiatives within tech industry, enhancing team performance.
- Facilitated targeted training sessions aimed at empowering sales teams with essential selling techniques and product insights.
- Facilitated collaboration, communication, and project management to strengthen relationships with coworkers and prospects.
- Cultivated remote work strategies to enhance focus and maintain work-life balance.
- Collaborated with cross-functional teams to enhance training materials.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Demonstrated successful client acquisition by landing 3 clients at initial industry event using training-based strategies.
MA/CNA
University of Utah
06.2020 - 12.2020
- Cultivated strong collaborative relationships with coworkers, physicians, and patients.
- Assisted in delivering high-quality patient care.
- Managed patient appointments effectively.
- Collaborated with healthcare professionals to support optimal patient outcomes.
- Cultivated effective communication, teamwork, and adaptability skills to excel in fast-paced, dynamic environments.
- Maintained cleanliness and organization of patient areas, adhering to infection control standards consistently.
Assistant
Temp Dental Assisting
01.2015 - 01.2020
- Cultivated extensive experience collaborating with diverse dental teams and engaging with patients.
- Assisted with dental procedures and provided patient care. Supported daily operations of dental offices to maintain efficiency.
- Enhanced adaptability skills through engagement with multiple teams and mastery of different office systems and procedures.
- Recognized significance of effective communication and teamwork in achieving optimal patient outcomes.
- Managed appointment scheduling and patient follow-up communications
- Maintained sterilization and infection control protocols in compliance with regulations
- Educated patients on post-treatment care and oral hygiene practices
- Implemented improvements to inventory management for dental supplies
- Greeted guests in with friendliness and professionalism.
Education
Master Esthetician License - Master Asthetics
NIMA
Salt Lake City, UT02-2023
CNA Certificate - Healthcare
CCCNA
Midvale, UT05-2020
High School Diploma -
Copper Hills High School
West Jordan, UT01.2003
Skills
- Adaptable
- Strong attention to detail
- Effective time management
- Problem-solving skills
- Strong communication skills
- Social media marketing
- Customer service
- Multitasking and organization
Timeline
Master Esthetician
Self-employeed
02.2024 - Current
Social Media Manager
Signature Marble & Granite
03.2023 - Current
Trainer/Sales Enablement
BlissPoint Consulting LLC
02.2021 - 02.2023
MA/CNA
University of Utah
06.2020 - 12.2020
Assistant
Temp Dental Assisting
01.2015 - 01.2020
Master Esthetician License - Master Asthetics
NIMA
CNA Certificate - Healthcare
CCCNA
High School Diploma -
Copper Hills High School