Laurie Vincent

• Increased repeat business through exceptional customer service and follow-up appointments.
• Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
• Demonstrated expertise in laser hair removal procedures, vampire facials, micro needling, all variety in chemical peels resulting in smoother skin for satisfied clients.
• Streamlined appointment scheduling process by implementing an efficient online booking system.
• Advised clients on proper home-care regimens.
• Assisted in developing monthly promotional campaigns to attract new clients.
• Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
• Created repeat business by developing long-term relationships with regular customers.
• Number one in booking requests month over month
• Number one in new business/ up-sales in service & product month over month.

• Fostered a culture of continuous improvement by actively participating in, and contributing to, internal process review meetings.
• Increased repeat business through exceptional customer service and follow-up appointments.
• Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
• Collaborated with a team of estheticians to develop new services and promotions for the spa menu.
• Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
• Educated clients on proper skincare techniques, leading to increased self-care practices at home.
• Mentored junior estheticians, sharing expertise in advanced skincare techniques and best practices for client care.

• Have successfully built a business selling doTerra oils that allows me to work from home, have been a team leader and built a successful sales pipeline below me, have developed successful consultants below me.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Trained and mentored new sales representatives.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Over 15 years of experience on teaching and training on multiple level formats.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

• Have been coaching and teaching students for over 13 years, worked with all different age groups, known for CLEAN routines involving kicks and jumps as well as my hip-hop style

• Started a morning class and developed it into one of the most participated classes, implemented and built the kids Zumba program, have been asked to assist and up-skill other instructors

• Consistently lead the sales team in upgrades, helping timeshare members understand how to use the product as well as selling them on the benefits, consistently took inside training classes to develop more skills.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.

References Upon Request