Kiera McDaniel
Virginia Beach,VA
Summary
A server with 8+ years of experience with a passion for providing excellent service in a fast-paced work environment. Dedicated to ensuring a pleasant dining experience with confidence and upbeat energy. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
7
7
years of professional experience
Work History
Server/Assistant Manager
Shaking Crab
05.2018 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Liaised between servers and upper management to address issues and manage challenges.
- Managed staff schedules and maintained adequate coverage for all shifts.
Front Desk Agent/Supervisor
Flowering Almond Spa
09.2017 - 01.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Server
Shorebreak Pizza & Taphouse
09.2016 - 12.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Diploma-Certified Master Esthetician -
The Chrysm Institute of Esthetics
05.2023
Diploma-Certified Professional Esthetician -
The Chrysm Institute of Esthetics
04.2022
High School Diploma -
Salem High School
01.2015
Skills
- An extensive background working in hospitality, notably earning customer service training
- Keeps professionalism in all scenarios while keeping a positive attitude
- Great time management
- Computer skills (ex: MS Office Word, Excel & PowerPoint)
- Great communication skills
- Food safety compliance
- Effective communication
- Wine and beverage knowledge
Timeline
Server/Assistant Manager
Shaking Crab
05.2018 - Current
Front Desk Agent/Supervisor
Flowering Almond Spa
09.2017 - 01.2019
Server
Shorebreak Pizza & Taphouse
09.2016 - 12.2017
Diploma-Certified Master Esthetician -
The Chrysm Institute of Esthetics
Diploma-Certified Professional Esthetician -
The Chrysm Institute of Esthetics
High School Diploma -
Salem High School
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