Kiera Merchinson
Savannah,GA
Summary
Compassionate professional in healthcare, particularly skilled in providing exceptional home care support. Known for productivity and efficiency in task completion, ensuring comfort and well-being of clients. Specialized skills include patient mobility assistance, basic medical monitoring, and personalized care plan adherence. Excel in empathy, communication, and patience, using these soft skills to enhance client satisfaction and trust.
Overview
6
6
years of professional experience
Work History
Home Health Aide
BrightSta
Beaufort, South Carolina
11.2024 - Current
- Provided emotional support and companionship to patients.
- Engaged patients in recreational activities such as reading books or playing games.
- Participated in developing individualized care plans based on medical orders and assessments.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Transported clients to doctor appointments and social events.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
Patient Experience Coordinator
Thrive on Skidaway
Skidaway Island , GA
06.2023 - Current
- Assist Residents with daily activities and task.
- Collaborated with healthcare providers to identify areas for improvement in the delivery of services.
- Participated in departmental planning sessions focused on improving the overall quality of patient care.
- Provided guidance and support to front-line staff in responding to challenging situations involving patients or their families.
- Monitored patient wait times to optimize patient flow, reduce delays, and improve overall satisfaction levels.
- Coordinated patient experience initiatives to ensure that patients received the highest quality of care.
Front Desk Receptionist
Childrens Eye Institute
Savannah, Georgia
02.2019 - 01.2021
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Responded to customer inquiries via phone, email, and in person.
Education
GED -
Savannah Technical College
Savannah, GA06-2017
Skills
- Patient transportation
- Nutritional meal preparation
- Client documentation
- Medication organization
- Care plan assessment
- Dementia support
- Personal care services
- Compassionate client care
- Housekeeping
- Feeding assistance
- Patient care
- Dressing assistance
- Bathing assistance
- Personal hygiene assistance
- Toileting assistance
- Bedside care
- Light housekeeping
- Meal preparation
- Recording vital signs
- First aid and safety
- Patient lifting techniques
- ADL support
Timeline
Home Health Aide
BrightSta
11.2024 - Current
Patient Experience Coordinator
Thrive on Skidaway
06.2023 - Current
Front Desk Receptionist
Childrens Eye Institute
02.2019 - 01.2021
GED -
Savannah Technical College