Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiera Meza

Vancouver,WA

Summary

Dedicated and compassionate professional with a Master's-level education in Business Psychology and a SHRM-CP certification, offering a multidisciplinary skill set that bridges human resources, client services, and behavioral support. Experienced in front-office administration, HR compliance, early childhood education, and therapeutic intervention. Proven ability to foster positive relationships, resolve conflicts, and manage administrative operations with discretion and empathy. Skilled in Workday, OpenDental, and policy implementation, with a strong foundation in organizational behavior, communication, and inclusive practices.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Concierge

Discovery Dental
10.2024 - Current
  • Manage front-office operations, including scheduling, records management, and insurance verification, in a HIPAA-compliant healthcare setting
  • Serve as liaison between patients and dental team, enhancing the patient experience through high-level customer service and problem resolution
  • Utilize conflict management and communication skills to de-escalate issues and resolve billing concerns
  • Maintain electronic health records (EHR) and ensure accuracy in patient files for insurance billing and compliance audits
  • Collaborate with clinical and administrative teams to improve process workflows and reduce scheduling inefficiencies
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Key Skills: Patient Relations, Insurance Verification, EHR, Conflict Resolution, Healthcare Administration

Lead Preschool Teacher

The Goddard School of Vancouver
06.2021 - 10.2024
  • Developed and implemented individualized education plans aligned with child development milestones and early learning standards
  • Established strong relationships with parents through regular communication regarding their child's progress, fostering increased parental involvement in the educational process.
  • Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
  • Apply behavior management techniques to promote self-regulation and social-emotional development
  • Maintain compliance with state childcare licensing, safety protocols, and curriculum frameworks
  • Assisted and supervised fourteen children through entire school day.
  • Key Skills: Early Childhood Education, Behavior Management, Curriculum Development, Regulatory Compliance

Behavioral Health Technician

Journeys Developmental Disability Agency
02.2021 - 04.2021
  • Delivered therapeutic interventions using Applied Behavior Analysis (ABA) techniques for clients with developmental and behavioral disorders
  • Recorded daily behavioral data to support Functional Behavior Assessments (FBAs) and treatment plans
  • Responded to crisis situations using CPI-certified de-escalation methods
  • Facilitated life-skills training and community integration activities
  • Key Skills: Behavioral Interventions, Crisis Management, Data Collection, ABA Therapy, FBA

Human Resources Assistant

Brigham Young University-Idaho
05.2019 - 12.2020
  • Processed onboarding documentation and employment eligibility using Workday HRIS software
  • Ensured federal and institutional compliance for international and domestic student workers
  • Communicated HR policies and procedures to students, faculty, and staff
  • Led peer training and supported process improvements in HR workflows
  • Key Skills: HRIS (Workday), Onboarding, Policy Compliance, Employment Verification, Internal Communications
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Direct Support Professional (DSP)

Montgomery County Board of Developmental Disabilities
09.2018 - 04.2019
  • Supported individuals with intellectual and developmental disabilities in community-based recreational and educational programs
  • Documented daily activities and supported Individual Service Plans (ISPs)
  • Advocated for client rights and independence in employment and personal decision-making
  • Key Skills: Developmental Disabilities, Client Advocacy, Direct Care, Community Integration
  • Maintained clean, safe, and well-organized patient environment.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Respite Care Provider

Respite Care, Montgomery County, OH
08.2017 - 04.2019
  • Delivered hands-on care and therapeutic play for children with disabilities
  • Created structured activities that fostered communication, fine/gross motor skills, and socialization
  • Partnered with families to support consistency in home-based intervention plans
  • Key Skills: Childcare, Therapeutic Play, Family Collaboration, Home-Based Support
  • Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.

Education

Master of Science - Business Psychology

Franklin University
Columbus, OH
08.2025

Bachelor of Science - Health Psychology

Brigham Young University-Idaho
Rexburg
12.2020

Skills

  • Workday HRIS
  • Policy Compliance
  • Conflict Resolution
  • Front Desk Operations
  • EHR Management
  • Insurance Verification
  • HIPAA Compliance
  • Communication
  • Empathy
  • Cultural Competence
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Detail-oriented approach

Certification

SHRM-Certified Professional (SHRM-CP), Society for Human Resource Management, July 2025

Timeline

Concierge

Discovery Dental
10.2024 - Current

Lead Preschool Teacher

The Goddard School of Vancouver
06.2021 - 10.2024

Behavioral Health Technician

Journeys Developmental Disability Agency
02.2021 - 04.2021

Human Resources Assistant

Brigham Young University-Idaho
05.2019 - 12.2020

Direct Support Professional (DSP)

Montgomery County Board of Developmental Disabilities
09.2018 - 04.2019

Respite Care Provider

Respite Care, Montgomery County, OH
08.2017 - 04.2019

Master of Science - Business Psychology

Franklin University

Bachelor of Science - Health Psychology

Brigham Young University-Idaho

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