Jada Totten
Summary
Results-driven HR professional with 5+ years of experience in HR operations, benefits administration, and employee support. Proficient in Workday HRIS, managing payroll and leave processes, maintaining data integrity, and providing high-touch employee assistance. Skilled in streamlining processes, ensuring compliance, and collaborating with cross-functional teams.
Overview
8
8
years of professional experience
Work History
HR & Benefits Specialist
Totten Trucking and Repair
Memphis
06.2019 - Current
- Administer Workday HRIS and employee benefits, ensuring accurate records and compliance across all departments.
- Provide Tier 1 support for employee inquiries, troubleshooting benefits and leave questions efficiently.
- Collaborate with payroll, finance, and leadership teams to optimize HR operations and streamline processes.
HR Operations Coordinator
University of Mississippi Health Professions Advising Office
Oxford
08.2020 - 05.2024
- Coordinated onboarding and leave management processes, maintaining accurate employee data and documentation.
- Developed guides, training materials, and resources to support associates and ensure smooth HR operations.
- Assisted with process improvements and data audits to enhance operational efficiency and compliance.
HR & Administrative Associate
UPS
Memphis
05.2017 - 06.2019
- Supported HR operations, employee onboarding, and benefits administration for a high-volume workforce.
- Maintained employee records, assisted with payroll-related questions, and ensured accurate data entry.
- Collaborated with cross-functional teams to resolve employee issues and optimize operational workflows.
Education
Bachelor - Allied Health Studies
University of Mississippi
Oxford, MS05.2024
Skills
- Administration
- Workday
- HRIS
- Employee Data Management
- Leave of Absence Support
- Payroll Coordination
- HR Operations
- Tier 1 Employee Support
- Onboarding & Offboarding
- Process Improvement
- System Troubleshooting
- Compliance & Audits
- Cross-Functional Collaboration
- Problem Solving
- Benefits administration
- Workday HRIS
- Employee onboarding
- Compliance management
- Data analysis
- HR operations
Timeline
HR Operations Coordinator
University of Mississippi Health Professions Advising Office
08.2020 - 05.2024
HR & Benefits Specialist
Totten Trucking and Repair
06.2019 - Current
HR & Administrative Associate
UPS
05.2017 - 06.2019
Bachelor - Allied Health Studies
University of Mississippi
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