Summary
Overview
Work History
Education
Skills
Certification
Credentials
Timeline
Generic

Todd W. Miller, PHR, SHRM-CP

Evans,Georgia

Summary

Dynamic HR Solutions Specialist with extensive experience at ADP, excelling in HRIS and payroll management. Proven track record in enhancing client satisfaction through effective troubleshooting and strategic implementation. Adept at data analytics and public speaking, driving results in complex environments while ensuring compliance and optimizing benefits for clients.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sr Technical Support Specialist- Tier II-HR/Benefits/Talent

ADP
Augusta, USA
11.2024 - Current
  • Provided senior Tier 2 technical support to associates and clients or their IT personnel, resolving hardware, software, and operating system issues via phone or remote access for all ADP WorkForce Now applications in a high-volume, professional environment.
  • Identified product issues and requirements, owned escalated issues from high-value ADP clients, and collaborated directly with clients or their IT personnel to drive resolution.
  • Recommended solutions to maximize benefits of ADP applications in alignment with client needs, while advising on potential compliance issues.

Human Resources Solutions Specialist

ADP
Augusta, USA
10.2022 - 10.2024
  • Acted as primary contact for ADP’s Comprehensive Human Resources clients, handling service ticket requests for ADP’s WorkForce Now Human Resources Technology solutions.
  • Collaborated with Payroll, Benefits Solutions Specialists, and third-party vendors to resolve issues and enhance overall client experience.
  • Analyzed client needs to develop tailored payroll solutions.
  • Collaborated with teams to optimize software implementation processes.
  • Educated clients on product features and best practices for usage.

Managing Director

KMA/Pasadena Scientific, LLC
Pasadena, USA
01.2010 - 01.2017
  • Recruited top-tier university professors and medical experts to enhance organizational expertise.
  • Represented the organization and developed expansion strategies for offices in Los Angeles, Ventura, Chicago, and Minneapolis.
  • Directed national scientific consulting firm specializing in forensic investigations for legal and insurance firms, delivering critical analyses on auto, toxicology, product liability, premise liability, and slip/trip and fall cases.

Education

Bachelor of Arts - U.S. History

University of California
Riverside, California
06-2003

Skills

  • Benefit Creation
  • Payroll Management
  • Compensation Management
  • Total Rewards
  • Time Off Policy Creation
  • Employee Relations
  • Workplace Investigations
  • Labor Laws
  • All HRIS Systems
  • ATS Systems
  • Oracle Systems
  • Implementation
  • Administration
  • Scheduling
  • Data analytics
  • Security Management
  • Training/Learning Content Creation
  • Public speaking

Certification

  • PHR, 07/01/23
  • SHRM-CP, 07/01/24

Credentials

  • PHR
  • SHRM-CP

Timeline

Sr Technical Support Specialist- Tier II-HR/Benefits/Talent

ADP
11.2024 - Current

Human Resources Solutions Specialist

ADP
10.2022 - 10.2024

Managing Director

KMA/Pasadena Scientific, LLC
01.2010 - 01.2017

Bachelor of Arts - U.S. History

University of California

Similar Profiles

  • Tamekia ArmstrongTamekia Armstrong

    SR HR RETIREMENTS AND BENEFITS SPECIALIST at USDA Rural DevelopmentSR HR RETIREMENTS AND BENEFITS SPECIALIST at USDA Rural Development

  • MOHAMMED ALHAMDANMOHAMMED ALHAMDAN

    <p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank

  • Tiffany P. HolmesTiffany P. Holmes

    Member Support Specialist Tier II at Devoted HealthMember Support Specialist Tier II at Devoted Health

  • AMANDA JARAMILLOAMANDA JARAMILLO

    Benefits & Talent Client Support Specialist II at ADPBenefits & Talent Client Support Specialist II at ADP

CREATE PROFILE
Todd W. Miller, PHR, SHRM-CP