Kiera Miller
Darlington,SC
Summary
Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Wilson Senior Care
Darlington, SC
05.2024 - 10.2025
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Provided emotional support to patients and families during difficult times.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Answered patient call signals and signal lights to determine patients' needs.
Customer Service Representative
Resultscx
Fort Lauderdale, FL
10.2024 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered customer inquiries via phone, email, and chat.
Team Associate
Walmart
Florence, SC
10.2021 - 02.2024
- Built and maintained working relationships with peers and upper management.
- Developed positive customer relationships through friendly greeting and excellent service.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School Diploma -
West Florence High School
Florence, SC05-2023
Skills
- Patient-focused care
- Supporting personal needs
- Problem-solving
- Creative problem solving
- Documentation
- Call center procedures
- Decision-making
- Opening and closing accounts
- Calm demeanor
- Flexible schedule
- Conflict resolution
- Cash handling
- Sales support
- Account management
- Telemarketing expertise
- Product knowledge
- Leadership qualities
- Transporting patients
- FLUENT IN English
- Dependability and reliability
Languages
English
Professional
Timeline
Customer Service Representative
Resultscx
10.2024 - 01.2025
Certified Nursing Assistant
Wilson Senior Care
05.2024 - 10.2025
Team Associate
Walmart
10.2021 - 02.2024
High School Diploma -
West Florence High School
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