Figma
Hi, I’m
Kiera Rasmussen
Product Manager
S. Hamilton,USA
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Work Preference
Summary
Entrepreneurial hospitality Co-Founder and Travel Advisor with a strong background in client experience, brand building, and UX-driven design. Combines people-first service with strategic planning to create seamless, thoughtful travel and guest experiences. Successfully built and managed two client-facing businesses, generating $178K+ in bookings, maintaining five-star reviews, and cultivating long-term relationships through personalized service, clear communication, and attention to detail.
Overview
2026
years of professional experience
Work History
Glacier Park Glamping
Co-Founder and Product Manager
01.2022 - Current
Job overview
- Achieved $142,000+ in bookings across two seasons through strategic digital marketing and positive guest relations.
- Designed brand identity, built website, and manage ongoing digital presence to drive guest engagement.
- Maintained a 96/100 website performance score through consistent engagement, responsiveness, and SEO optimization.
- Drove 500+ website visits in 30 days through organic digital marketing and social content, with week-over-week traffic growth.
- Consistently maintain Airbnb Superhost status and 5 star reviews.
- Grew (and growing) our Instagram account from 0 to over 800 followers organically through our own content and collaborations with local businesses.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Point person for guest experiences, micro-weddings, and group events, ensuring smooth planning and execution.
- Manage vendor partnerships, event staging, and photography to maintain a cohesive brand image.
- Oversee marketing campaigns and budgets to ensure profitability and growth.
- Established foundational processes for business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
Fora Travel
Travel Advisor
05.2023 - Current
Job overview
- Delivered high-touch travel planning services, saving clients 150+ hours of research while ensuring seamless, well-vetted itineraries.
- Generated $36,000+ in client travel bookings through personalized planning and concierge-level service.
- Manage all aspects of client travel planning, from consultation to final itineraries, operating as a small business owner.
- Develop budgets and deliver customized proposals that align with or exceed client expectations.
- Negotiate with vendors and service providers to secure favorable pricing and exclusive perks.
- Create thoughtful touches that enhance client experiences and strengthen long-term relationships.
- Maintain clear, professional communication via email, phone, and in-person.
- Contact preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Resolve travel problems, process complaints and issue refunds to maintain customer satisfaction.
- Respond promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Sterling Reeves Design Agency
Junior UX/UI Designer
02.2023 - 04.2023
Job overview
- Delivered user-centered designs for startup clients under tight deadlines.
- Conducted usability testing to improve digital products and experiences.
- Collaborated with cross-functional teams using Trello, Slack, Zoom and Canva to meet project milestones.
- Remote Startup
- Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
- Worked closely with UX and product teams to define visual and functional requirements.
- Collaborated with teammates to deliver valuable features meeting business and customer needs.
- Recommended design changes and iterative updates to IT manager.
Springboard
UX/UI Design Student
06.2022 - 04.2023
Job overview
- Conducted user research and usability testing to identify challenges and design effective solutions.
- Resolved UX obstacles through testing and iteration, using qualitative and quantitative research.
- Created deliverables including wireframes, mockups, and prototypes using Figma, Sketch, and Adobe XD.
- Presented findings and design concepts to product managers, practicing clear communication and collaboration.
- Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
- Presented UX designs and solutions to advisors, evangelizing for user-centric design decisions.
Flathead Travel Service
Travel Agent
05.2018 - 12.2021
Job overview
- Designed customized travel experiences within client budgets, consistently exceeding expectations.
- Negotiated with vendors and added value-added perks to enhance client satisfaction.
- Operated Client Base, Worldspan GDS and a plethora of other booking engines to optimize trip planning.
- Delivered high-level customer service via professional communication across multiple channels.
- Selected for sponsored travel opportunities to expand expertise and improve client recommendations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Fresh Life Church
Outreach Coordinator
09.2017 - 05.2018
Job overview
- Built partnerships with local non-profits, strengthening long-term community engagement.
- Reported on budgets in collaboration with the CFO, ensuring accuracy and accountability.
- Coordinated site visits and meetings with non-profit founders, building strong relationships.
- Developed surveys, spreadsheets, and reports using Google Suite to streamline communication.
- Partnered with local organizations to expand access to social and community services.
Youth With a Mission
Multi-Unit Manager
Job overview
- Mentored 10+ international students
- Oversaw international campus operations including French accounting, hospitality, and kitchen management.
- Completed a 3-month hospitality course focused on event execution and guest experience.
- Organized and led youth humanitarian trips abroad, managing logistics, budgets, and cross-cultural communication.
- Managed multiple departmental budgets and ensured efficient resource allocation.
- Defined clear targets and objectives and communicated to other team members.
Flathead Valley Community College
Marketing Intern
Job overview
- Supported campus events through photography, planning, and marketing assistance.
- Streamlined office operations by simplifying Excel systems and reorganizing files.
- Optimized mailing systems, saving colleagues significant time and effort.
Education
Flathead Valley Community CollegeKalispell, MT
Associate of Arts from Photography
05-2014
Skills
- User research
- Wireframing and prototype design
- Brand building
- Attention to detail
- Communication
- Creative Problem Solving
- Collaboration
- Visionary
- Empathy
- Adaptable
- Quick Learner
- Enthusiastic
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CTA - Certified Travel Associate
Software
Dubsado
Canva
Client Base
Google Workspace
Microsoft Suite
Trello
Miro
Interests
Outdoors
Family
Pro-Metabolic Health
Interior Design
Regenerative Agriculture
Faith
Blue-Zone Living
Timeline
Travel Advisor
Fora Travel
05.2023 - Current
Junior UX/UI Designer
Sterling Reeves Design Agency
02.2023 - 04.2023
UX/UI Design Student
Springboard
06.2022 - 04.2023
Co-Founder and Product Manager
Glacier Park Glamping
01.2022 - Current
Travel Agent
Flathead Travel Service
05.2018 - 12.2021
Outreach Coordinator
Fresh Life Church
09.2017 - 05.2018
Marketing Intern
Flathead Valley Community College
Multi-Unit Manager
Youth With a Mission
Flathead Valley Community College
Associate of Arts from Photography