Kiera Reed
Summary
I am a highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. As well as an effective crew member focused on delivering exceptional cleaning and maintenance services to customers.
Overview
2
2
years of professional experience
Work History
Crew Member
Wendy's Restaurant
9905 Northlake Centre Pkwy, Charlotte, NC 28216
06.2022 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
Guest Advocate
Target
9841 Northlake Centre Pkwy, Charlotte, NC
12.2022 - 07.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Crew Member
McDonald's
2603 Sam Wilson Rd, Charlotte, NC 28214
06.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC06.2023
Skills
- Work Ethic and Integrity
- Customer Service
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Taking Orders
- Flexible Schedule
Timeline
Crew Member
McDonald's
06.2023 - 12.2023
Guest Advocate
Target
12.2022 - 07.2023
Crew Member
Wendy's Restaurant
06.2022 - 12.2022
High School Diploma -
West Mecklenburg High School