KIERA R. FLETCHER
SAKS FIFTH AVENUE
Washington,DC
11
years of professional experience
Dedicated professional with over 15 years of expertise in customer service, product sales, and visual merchandising. Proficient in product knowledge and management, customer retention, as well as in the operability of office and retail software including Microsoft Office Suite, POS, and RFID guns.
Fashion professional with solid history in guiding clients to make confident style choices. Known for leveraging industry knowledge to create cohesive and on-trend wardrobes. Highly collaborative and results-driven, adaptable to evolving client needs and team dynamics. Skilled in visual merchandising and trend analysis, with reputation for reliability and flexibility.
Work History
STYLE ADVISOR
4 Years 7 Months- Delivered exceptional customer service while educating customers and associates on company styles and brands, enhancing overall customer experience.
- Recognized and awarded for consistently generating monthly sales of at least $80K, totaling $1 million in a one-year period.
- Managed inventory utilizing RFID guns to develop inventory and sales reports.
- Managed returns/exchanges, product inventory and store transfers as needed while meeting other required operational task goals.
- Built professional relationships with customers, monitored satisfaction levels, and resolved complaints promptly to ensure customer retention.
VISUAL MERCHANDISER
2 Years 5 Months- Executed seasonal merchandising and floor moves, designing effective product placement and optimizing store layout to maximize sales and enhance customer experience.
- Collaborated with management to strategize methods to increase brand awareness and sales of targeted items through strategic placement and visually appealing displays.
- Created Men’s and Women’s merchandising displays, adhering to company presentation guides while incorporating personal creativity to engage customers.
- Processed store-to-store and return-to-vendor inventory transfers in a timely fashion.
FINE JEWELRY AUDITOR
4 Years 2 Months- Conducted inventory of incoming and outgoing fine jewelry, verifying packing slips, sorting, scanning, and counting while documenting and communicating issues or variances to relevant teams.
- Inspected and reviewed the construction and assembly of manufactured jewelry, evaluated diamonds, colored stones, and pearls to meet all quality standards. Conducted diamond testing.
- Documented inspection results and communicated irregularities or unusual jewelry findings to sales management to uphold quality standards and ensure customer satisfaction.
- Ensured timely movement of fine jewelry through quality control process, maintaining product availability for sales and tracking quality issues for escalation when necessary.
Education
BACHELOR OF ARTS - Fashion Marketing
HIGH SCHOOL DIPLOMA - Fashion Design
Skills
Client consultation
Wardrobe consulting
Fashion knowledge
Trend analysis
Merchandising strategy
Adobe Creative Suite (Photoshop & Illustrator)
Draping/ Sample Making
Computer Aided Design
CAD pattern making
Pattern drafting
Microsoft Office (Word
Excel
PowerPoint)
Timeline
STYLE ADVISOR
SAKS FIFTH AVENUE
07.2019 - 02.2024Read More
VISUAL MERCHANDISER
SAKS FIFTH AVENUE
02.2017 - 07.2019Read More
FINE JEWELRY AUDITOR
SAKS FIFTH AVENUE
12.2012 - 02.2017Read More
CHARLES HERBERT FLOWERS HIGH SCHOOL
HIGH SCHOOL DIPLOMA from Fashion Design
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ART INSTITUTE OF PHILADELPHIA
BACHELOR OF ARTS from Fashion Marketing
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