Kiera Thorton
Tallulah,LA
Summary
Experienced customer support professional with 7+ years in call center support, account service, and conflict resolution. Known for active listening, problem solving, and time management while handling high-volume customer needs with accuracy and care.
Overview
7
7
years of professional experience
Work History
TTEC
Customer Service Rep
Remote , LA
04.2016 - 06.2020
- Managed high volume of inbound calls, service requests, and complaints, delivering respectful and accurate customer support to enhance client satisfaction.
- Conducted comprehensive research and data analysis, enabling strategic planning and informed decision-making for improved business outcomes.
- Developed functional solutions to problems, resulting in significant cost-savings for the organization.
Broadpath
Patient Intake Advisors
Remote , LA
05.2013 - 04.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Certified Nursing Assistant
Preventive Measures
Tallulah, Louisiana
06.2013 - 12.2013
- Monitored and recorded vital signs for patient assessments and relayed changes to nursing staff right away.
- Executed infection control measures through proper PPE usage and sanitation protocols to safeguard resident health.
- Provided personal care assistance with bathing, dressing, and daily activities to enhance residents' comfort and well-being.
- Supported meal service and monitored food intake to ensure adherence to dietary care plans.
Education
High School Diploma -
Madison Parish High School
Tallulah, LA05-2010
Skills
- Call center operations
- Inbound call management
- Account management
- Customer relationship management
- Case management
- Data analysis
- Process optimization
- Quality control
- Problem solving
- Time management
- Teamwork
- Active listening
- Conflict resolution
Timeline
TTEC
Customer Service Rep
04.2016 - 06.2020
Certified Nursing Assistant
Preventive Measures
06.2013 - 12.2013
Broadpath
Patient Intake Advisors
05.2013 - 04.2016
High School Diploma -
Madison Parish High School