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Kiera Walton
Project Manager
Cypress,TX
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Project Manager
All Web Leads
Houston, TX
05.2019 - Current
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Developed and initiated projects, managed costs and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Designed, documented and executed system upgrades and patch management using update manager.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Developed Excel macro and standardized reporting templates, resulting in efficient data collection and 25% reduction in turnaround time.
Administrative Manager
Allstate Insurance
Houston, TX
03.2012 - 08.2019
- Resolved average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Became companies' lead “go-to” person for new reps and particularly challenging calls as one of
- Allstate's companies mentors and trainers of both new and established employees
- Helped company attain higher customer service ratings (as determined by external auditors)— earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
- Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
Education
Bachelor of Business Administration - Business Administration And Management
University of Houston
Houston, TX 08.2011 - 05.2015
Skills
Advanced problem solving
undefinedCertification
PMP - Project Management Professional
Interests
Hiking
Traveling
Trying new foods
Standup Comedy
Timeline
Project Manager
All Web Leads
05.2019 - Current
Administrative Manager
Allstate Insurance
03.2012 - 08.2019
Bachelor of Business Administration - Business Administration And Management
University of Houston
08.2011 - 05.2015
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