Kiera Yerkes
Canadensis,PA
Summary
Results-driven management professional with experience in operations, customer service, and team leadership. Proven ability to improve performance, lead teams, and enhance customer experience in fast-paced environments. Strong problem-solver committed to efficiency, quality, and continuous improvement.
Overview
16
16
years of professional experience
Work History
Branch Manager
Wells Fargo Bank, N.A.
400 Main Street Stroudsburg PA 18360
06.2012 - Current
- Lead and develop high-performing teams to execute business strategies, drive growth, and achieve performance targets through coaching, accountability, and customer engagement.
- Resolve complex customer and employee experience issues involving service, risk, and operational challenges while supporting branch goals and business continuity.
- Drive customer adoption of digital banking tools by identifying opportunities to improve efficiency, enhance convenience, and strengthen customer experience.
- Manage branch operations and collaborate with internal partners and stakeholders to deliver a consistent, customer-focused service experience.
- Support talent development by mentoring employees, assisting with hiring, onboarding, and performance management to build strong teams.
- Ensure full compliance with regulatory requirements, internal policies, and risk management standards across daily branch operations.
- Design and implement strategic initiatives to improve customer satisfaction, operational efficiency, and overall business performance.
Personal Banker
PNC Bank, NA
Newfoundland, PA
01.2010 - 01.2012
- Lead and develop high-performing teams to execute business strategies, drive growth, and achieve performance targets through coaching, accountability, and customer engagement.
- Resolve complex customer and employee experience issues involving service, risk, and operational challenges while supporting branch goals and business continuity.
- Drive customer adoption of digital banking tools by identifying opportunities to improve efficiency, enhance convenience, and strengthen customer experience.
- Manage branch operations and collaborate with internal partners and stakeholders to deliver a consistent, customer-focused service experience.
- Support talent development by mentoring employees, assisting with hiring, onboarding, and performance management to build strong teams.
- Ensure full compliance with regulatory requirements, internal policies, and risk management standards across daily branch operations.
- Design and implement strategic initiatives to improve customer satisfaction, operational efficiency, and overall business performance.
Education
Bachelor of Arts -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA06.2008
Skills
Operations management and process improvement
Customer service and customer experience
Customer relationship management (CRM)
Team leadership, coaching, and development
Performance management and goal achievement
Problem-solving and decision-making
Communication and relationship building
Time management and organizational skills
Compliance awareness and attention to detail
Work ethic and adaptability
Timeline
Branch Manager
Wells Fargo Bank, N.A.
06.2012 - Current
Personal Banker
PNC Bank, NA
01.2010 - 01.2012
Bachelor of Arts -
East Stroudsburg University of Pennsylvania