Kieran Alsbury

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assisted managers with quickly resolving service- and food-related issues.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Used cash registers and credit card machines to cash out customers.
• Accommodated special seating requests for guests to enhance satisfaction.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Relayed guest comments or suggestions to manager on duty for further action.
• Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Seated patrons based on guest preferences and seating availability.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Provided patrons with estimated waiting times during peak service hours.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Maintained balanced cash drawer with correct money values and accurate documentation.

Helped Deliver and assemble fresh water filtration systems to remote villages in puerto rico that were left without clean water after hurricane fiona.

Gave demonstrations to locals on how to operate the filtration systems.