Kieran Bessert
Bellingham,WA
Summary
Seasoned System Administrator with ten-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Expert in troubleshooting, problem-resolution, and dedicated to providing best-in-class service. Skilled in project management, communication, and collaboration. Career achievements in network buildouts, data security, and process development.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
IT Systems Administrator
Western Washington University
Bellingham, WA
06.2022 - Current
- Manage Linux-based web applications, servers, & MySQL databases across six virtualized servers.
- Optimize functionality of enterprise Integrated Workplace Management System (IWMS).
- Troubleshoot & resolve Pentaho, Tomcat, & MySQL errors interrupting organizational operations.
- Administer permissions hierarchically using Active Directory, Group Policy, and SCCM.
- Provide on-site & remote technical support to over 250 users utilizing Windows & IOS devices.
- Conduct issue & project tracking & resolution utilizing Jira Service Desk.
- Monitor and analyze systems performance & research/recommend/implement improvements.
- Research & develop documentation for systems, processes, & procedures.
- Perform large data manipulation utilizing Extract, Transform, Load (ETL) processes.
- Analyze and develop integration code for multiple enterprise level software solutions.
- Identified and resolved network congestion issues and bottlenecks.
- Configured and tested Windows Server operating systems with roles features.
- Implemented internet and intranet applications on multiple platforms.
- Implemented and maintained virtual private networks.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Researched and recommended new technologies and strategies for improving system performance.
- Diagnosed and executed resolution for network and server issues.
- Performed software installations and upgrades to UNIX or Windows operating systems.
Security Analyst Intern
PISCES Project
Bellingham, WA
01.2022 - 08.2022
- Secure & defend ten critical city government infrastructure utilizing ELK (Elasticsearch, Logstash, and Kibana) stack.
- Continuously monitor live network traffic using time, domain, & signature-based analytics for potential threats and vulnerabilities.
- Conduct daily security audits to identify vulnerabilities.
- Research and report suspected threats daily utilizing ticketing system
- Maintain & update wiki documentation of vulnerabilities for ten city's critical infrastructure.
- Research and develop new computer forensic tools.
- Recommend improvements in security systems and procedures.
- Review violations of computer security procedures and developed mitigation plans.
- Perform risk analyses to identify appropriate security countermeasures.
- Use critical thinking to break down problems, evaluate solutions, and make decisions.
Veteran Services Work Study
US Department Of Veterans Affairs
Bellingham, WA
09.2021 - 06.2022
- Manage SharePoint database containing over 1500 student records with sensitive FERPA data.
- Certify, manage, & advised students on six available benefits for degree funding & completion.
- Mediate VA's fiscal disbursement of veteran education benefits to over 600 active students.
- Plan, participate, & assist in development of team training utilizing multiple training methods.
- Recruit team members prior to planned rotations to facilitate process & information turnover.
- Document & revise operational processes to ensure continuity of workplace knowledge.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
- Completed research, compiled data, and assisted in timely reporting.
- Coordinated collection of student fees, fines and payments.
- Interacted with customers by phone, email, or in-person to provide information.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Helped create and maintain spreadsheets to track financial records and other data.
Operations Manager
Cosmic Games, LLC
Bellingham, WA
10.2018 - 06.2022
- Develop, review, & update business plan & operational processes to ensure business continuity.
- Identify stakeholders & assign value for their importance of needs based on level of influence.
- Analyze requirements to ensure plans & processes meet customer needs.
- Monitor nationwide market trends to develop company investment strategies.
- Analyze local competition to form strategic & competitive business plans.
- Research & implement software solutions to increase productivity through cost-benefit analysis.
- Develop & implement strategies to maximize customer satisfaction.
- Analyze & report key performance metrics to senior management.
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency, & help company evolve.
- Lead selection, deployment, & management of inventory database & point of sale; doubling sales.
- Developed systems & procedures to improve operational quality & team efficiency, doubling sales.
- Increased gross revenue by 700% by effectively targeting new markets.
Network Administrator Intern
Veterans Of Foreign Wars Post 3063
Seattle, WA
09.2017 - 06.2018
- Monitor networks & network devices to resolve technical problems quickly.
- Analyze network traffic & performance metrics to optimize system performance.
- Provide network support & perform troubleshooting to resolve various WAN/LAN connectivity issues.
- Develop & document network map, policies, procedures & standards.
- Diagnose & resolve hardware & software issues.
- Collaborate with associates in both technical & non-technical contexts.
- Migrated over ten years of financial data to cloud software solution for loss prevention & data availability.
- Demonstrated strong analytical, troubleshooting & problem-solving skills.
Submarine Network & Computer Technician
United States Navy
Silverdale, WA
07.2012 - 07.2017
- Acquire & maintain Top Secret SCI security clearance.
- Perform preventative & corrective maintenance on classified OSI Model layer two & three networking devices.
- Perform preventative & corrective maintenance on classified Linux & Windows workstations & servers.
- Conduct methodical troubleshooting, utilizing procedural flow charts & engineering diagrams.
- Manage preventative & corrective maintenance program for three years with zero discrepancies.
- Maintain inventory of repair parts & troubleshooting modules totaling over one million dollars with zero losses over four year period.
- Generate & execute training program from deficiencies identified in assessments for team of six.
- Perform data analysis of system logs & real-time data, checking for faults or abnormalities.
- Draft documentation & processes for higher authorities for operational improvement.
- Supervise & direct work of team testing new engineering designs.
- Interpret results of tests & draft reports of findings.
- Present regular briefings to superior officers, delivering details on status of systems & plans of action.
- Managed ethernet to fiber-optic cable conversion project, coordinating with several work center supervisors to ensure integration of all systems.
- Awarded 2 Navy & Marine Corps Achievement Medals for exceptional performance of duties.
Education
Bachelor of Science - Cybersecurity
Western Washington University
Bellingham, WA08.2022
Associate of Applied Science - Computer Networking
Bellingham Technical College
Bellingham06.2020
Certificate - Network Design & Administration - CISCO
Seattle Central College
Seattle06.2018
Skills
- System & Network Administration
- Windows & Linux Server Administration
- DNS / DHCP / VPN
- Active Directory
- Enterprise Technology
- Complex Problem-Solving
- Maintenance, Troubleshooting, & Upgrades
- Office 365 Suite
- VmWare
- Scripting (Python, Bash, PowerShell)
- Programming (C, C, Assembly)
- Database Management (MySQL)
Certification
- Certified Secure Infrastructure Specialist
- Certified IT Operations Specialist
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA Cloud Essentials
Affiliations
- Technology Alliance Group, Northwest Washington (TAGNW)
- Veterans of Foreign Wars (VFW)
Timeline
IT Systems Administrator
Western Washington University
06.2022 - Current
Security Analyst Intern
PISCES Project
01.2022 - 08.2022
Veteran Services Work Study
US Department Of Veterans Affairs
09.2021 - 06.2022
Operations Manager
Cosmic Games, LLC
10.2018 - 06.2022
Network Administrator Intern
Veterans Of Foreign Wars Post 3063
09.2017 - 06.2018
Submarine Network & Computer Technician
United States Navy
07.2012 - 07.2017
Bachelor of Science - Cybersecurity
Western Washington University
Associate of Applied Science - Computer Networking
Bellingham Technical College
Certificate - Network Design & Administration - CISCO
Seattle Central College
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