Kieran Mattis
Houston,TX
Summary
Experienced Sales and Support Representative, with strong inter-personal skills. Displays the ability to work in a highly diverse environment in which respectful and effective communication skills are integral. Acts as a POC for most simple to intermediate tech-related issues.
Proven strengths in public speaking, multitasking, attention to detail, customer Retention, customer service, and problem resolution.
Overview
12
12
years of professional experience
Work History
Travel Counselor
American Express, TLS
09.2022 - Current
- Uphold Blue Box Values
- Collaborated with multiple Colleagues and Leaders and assisted in providing quick and easy solutions to their Tech issues.
- Became Team POC for most system and software issues.
- Worked on various efficiency projects to boost overall efficiency across US TLS.
- Maintained above average OSAT and RTF scores
Tech Supervisor
Staples
07.2022 - 09.2022
- Supervise and lead a team of associates, providing guidance, training, and support to ensure they meet performance and service standards.
- Assist customers with their technology-related inquiries, including product recommendations, troubleshooting, and technical support.
- Provide expertise on a range of technology products, such as computers, printers, software, and accessories.
- Promote and upsell tech-related products and services, including extended warranties and tech support plans.
- Monitor and manage inventory levels, including ordering new products and coordinating restocking efforts.
- Provide technical assistance for setting up and configuring devices, troubleshooting issues, and performing repairs when applicable.
Senior Shipping Processor
Radwell International
06.2019 - 03.2021
- Maintained an under 2% error rate during COVID-19.
- Awarded Top Processor for the year of 2020
- Use scanning and tracking systems to monitor package movement and inventory levels.
- Provide assistance and information to customers or colleagues regarding package tracking and inquiries.
- Resolve package-related issues and concerns in a courteous and professional manner.
- Keep shipments on schedule
- Operate various equipment, such as forklifts, pallet jacks, or conveyor systems, to move packages within the facility safely
- Comply with US and International policies and procedures related to package shipping and processing.
Automotive Customer Service Representative
AutoZone
03.2017 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Operated cash register and processed customer transactions
- Engage customers in conversation to determine their specific requirements for parts and accessories
- Evaluate customers' vehicles to decipher which parts and accessories they require, and which ones will fit properly
- Provide cost estimates and discount options in a bid to assist customers in making buying decisions
- Ascertain that customers are made aware of the ordering and delivery processes, including delivery costs and timelines
- Create and maintain inventory of parts and accessories
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Searched electronic parts catalog for correct parts and placed special orders for out of stock times
Team Member
Chick-fil-A
06.2015 - 02.2016
- Operated cash registers
- Greeted customers in a friendly manner
- Prepared orders for customers
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Promptly reported complaints to a member of the management team
- Mastered Point of Sale (POS) computer system for automated order taking.
Intern
CAUSE Public Educator, The New Jersey Academy for Aquatic Sciences
10.2011 - 06.2014
- Worked Monday through Friday after school and some weekends preparing for the Aquarium Summer Camp
- Attended and conducted a five-week summer camp for children grades kindergarten to eighth grade
- Researched, composed and taught a curriculum on various topics given
- Attended a mandatory 4 year Public Speech and Mentorship Training Class
Inventory Assistant
DKSH Luxury and Lifestyle North America Inc
01.2014 - 01.2017
- Remained On call to assist in Quarterly and Annual Inventory counts
- Organized stock valued at 3.4 million USD
- Took inventory of stock valued between $2000 - $18000 per item.
- Reorganized the warehouse to achieve higher transparency for faster service
- Updated information into the data and inventory management system on material status along with their location through codification/item description
- Inspect shipments for damages or defects; record discrepancies or damages and notify supervisor
- Provided support for managers, team members with various miscellaneous tasks such as running errands, filing and research work.
Education
Some College (No Degree) - Music Technology
Camden County College
Blackwood, NJHigh School Diploma -
Haddon Heights High School
Haddon Heights, NJ06.2015
Skills
- Advanced Proficiency in Microsoft Office (Excel, Word Powerpoint, Etc)
- Amazing Explanative Abilities
- Proficient with Mac & WIndows OS
- Strong Interpersonal Skills
- Strong Public speaking skills
- Multi-tasking
- Project Management
- Working Efficiently in Ever-Charging Environments
- Time Management
- Operational Efficiency
- Materials Handling
- POS
Audio Engineer
- Owned and operated an Audio Recording Studio In Southern New Jersey
- Have been Creating and Engineering Music for 8+ Years
Timeline
Travel Counselor
American Express, TLS
09.2022 - Current
Tech Supervisor
Staples
07.2022 - 09.2022
Senior Shipping Processor
Radwell International
06.2019 - 03.2021
Automotive Customer Service Representative
AutoZone
03.2017 - 09.2018
Team Member
Chick-fil-A
06.2015 - 02.2016
Inventory Assistant
DKSH Luxury and Lifestyle North America Inc
01.2014 - 01.2017
Intern
CAUSE Public Educator, The New Jersey Academy for Aquatic Sciences
10.2011 - 06.2014
Some College (No Degree) - Music Technology
Camden County College
High School Diploma -
Haddon Heights High School
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