Kieran Thomson
Wallyford
Overview
13
13
years of professional experience
Work History
Carriers and Bookings Partner
John Lewis
08.2020 - Current
- My duties in CAB are to investigate issues with all online orders that come from our warehouse whether they are raised via inbound call or cases being sent from other departments.
- I am skilled in all parts of my job including the reports that come from our couriers with investigation results and queries.
- As always in all communication in this role I maintain excellent customer service and maintain John Lewis' reputation with customers and other companies.
Retail Partner EHT Department
John Lewis
Edinburgh
06.2019 - 08.2020
- My main duties are to serve customers, retain a large amount of product knowledge for my relevant departments and serve customers on till banks.
- Day to day duties include using vast amounts of product knowledge, ticket printing, working with several different computer systems to best serve the customer's needs, cashing up tills, promoting loyalty cards and the partnership.
- In addition to these duties I control and manage all responsibility specifically in our audio department including building strong relationships with brand representatives; maintaining and updating product lines and stock figures; finding new ways to promote and highlight offers within my section as well as keeping myself up to date with new products and related apps for demoing, in order to give the best service possible.
Retail Partner Electrical Department
John Lewis
Edinburgh
07.2018 - 06.2019
- My main duties included what is mentioned above as well as a different set of product knowledge for this department.
- Staying true to the partnership's values I provided excellent customer service.
Customer Assistant
ASDA
The Jewel
08.2017 - 01.2017
- Provided excellent customer service in the Home and Leisure department.
- Average jobs ranged from stocking shelves and till work to managing returns, inventory management and doing stock checks.
Contact Centre Operative
Tentel
Edinburgh
10.2015 - 12.2015
- Provided customer support via telephone as a system operative ensuring smooth running of the contact centre operations supporting telephone/broadband customers.
- Conducted and advised customers directly in plain language whilst executing quality service measures and satisfaction guarantees.
Team Member
Co Op
Preston Pans
03.2015 - 10.2015
- Provided general shop/store customer service in all areas of Co-Op operations including stock receipt, holding goods in store, bringing items forward to shelf, store arrangement and point of sale operations.
Volunteer Sales Assistant
Sue Ryder
Haddington
11.2014 - 03.2015
- My main duty is to assist customers on the shop floor.
- Another duty is to process donations given in by the public and update the shop with the processed donations.
Temporary Stock Worker
HMV
Edinburgh
11.2013 - 12.2013
- My duties were to process new stock and move it to the shop floor for distribution.
- However, I was given the opportunity to go and work on the shop floor and assist the customers.
Timeline
Carriers and Bookings Partner
John Lewis
08.2020 - Current
Retail Partner EHT Department
John Lewis
06.2019 - 08.2020
Retail Partner Electrical Department
John Lewis
07.2018 - 06.2019
Customer Assistant
ASDA
08.2017 - 01.2017
Contact Centre Operative
Tentel
10.2015 - 12.2015
Team Member
Co Op
03.2015 - 10.2015
Volunteer Sales Assistant
Sue Ryder
11.2014 - 03.2015
Temporary Stock Worker
HMV
11.2013 - 12.2013