Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lahmia Mass

Waterloo

Summary

Dynamic professional with extensive experience at the United States Post Office, excelling in package delivery and customer service. Proven ability to resolve complaints and manage routes efficiently, ensuring timely deliveries. Strong communication and problem-solving skills contribute to a safe and organized work environment, consistently enhancing customer satisfaction.

Overview

5
5
years of professional experience

Work History

Rural Carriers Associate

United States Post Office
Waterloo
01.2023 - Current
  • Delivered packages directly to customers' homes or businesses using company-provided equipment when necessary.
  • Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
  • Collected outgoing mail from post office boxes or from customers at their residences or places of business.
  • Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
  • Responded promptly to customer complaints regarding delivery issues such as lost items or late arrivals.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.

Walmart Associate

Walmart Inc.
Frisco
03.2021 - 01.2023
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Cleaned spills quickly and safely to prevent accidents.
  • Maintained cleanliness of store area and outside premises.
  • Operated cash register to process payments for fuel and other items purchased by customers.
  • Monitored fuel pumps for proper functioning throughout shift.
  • Assisted in stocking shelves with merchandise.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Cashier

Wingstop
Frisco
06.2020 - 03.2021
  • Communicated effectively with co-workers to ensure smooth workflow.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Adhered to company policies regarding attendance and punctuality.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Provided excellent customer service by greeting customers, taking orders, and answering questions.

Education

High School Diploma -

Ray Braswell High School
Plano, TX
05-2019

Skills

  • Mail sorting
  • Package delivery
  • Vehicle operation
  • Route management
  • Customer service
  • Complaint resolution
  • Regulatory compliance
  • Safety awareness
  • Time management
  • Communication skills
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Adaptability

Timeline

Rural Carriers Associate

United States Post Office
01.2023 - Current

Walmart Associate

Walmart Inc.
03.2021 - 01.2023

Cashier

Wingstop
06.2020 - 03.2021

High School Diploma -

Ray Braswell High School

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Lahmia Mass