Kristine Mohammed
Tampa
Summary
To obtain a permanent position in a stable, creative and innovative work environment in which I can further develop my skills and customer service techniques.I excel in customer service, communication, creativity and deadlines.
Hardworking and reliable Rural Carrier Associate with proven dedication to quickly pick up new assignments. Devoted to customer satisfaction and consistently exceeding performance targets. Safe driver with efficient and organized approach.
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
11
11
years of professional experience
Work History
Rural Carriers Associate
United States Postal Services
10.2022 - Current
- Provided general information concerning postal matters to customers as requested
- Retrieved outgoing customer mail from mailboxes as well as received required customer signatures for accountable mail and parcels
- Spends several hours daily organizing and loading route mail into the postal vehicle in a timely manner
- Maintained mail security at all times while delivering
- Properly loaded packages in required delivery sequence into route vehicle
- Keeps a concise record of attempted deliveries as required
- Obtains signatures for certified, registered and delivery confirmations as needed
- Substituted on delivery routes at multiple locations as needed
volunteer office assistant
Tag-in
04.2018 - Current
- Answer inbound calls efficiently
- Provide information to customers as needed
- Setting appointment for services provided by Comcast
- Order of equipment
- Trouble shooting Customer problems
- Receive payments for billing department
- Ensure excellent customer service through listening and responding to their needs
- Manage the work efficiency of the front desk
- Providing administrative support
- Superior verbal satisfaction, controlling call volume
Student Nutritionist
Hillsborough County Public School
02.2021 - 01.2022
- Knowledge of Quantity Food prep/production, proper kitchen equipment use/care, meal program regulations/meal pattern requirements, HACCP, and food safety/sanitation
- Culinary, food safety, cooking, menu/meal planning/production, nutrition/wellness, allergies/special diet as well as business operations, inventory management, and leadership.
- Responsible for assisting with overseeing staff, ensuring program compliance, and managing the preparation and serving of meals
- Processing transactions at the point of service.
Customer service rep
Wawa
04.2014 - 10.2020
- Offered courteous customer service in a hectic, fast paced environment
- Operated and balanced register before and after daily shift
- Assisted customers in locating any items that were not easily found.
- Inventory Assistant when needed
- All while providing products and services that beautifully alter the lives of the customer and the world around them.
- Maintain excellent customer service by cooperating and communicating professionally with other associates
- Receive and verify vendor deliveries.
- Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
- Monitor sales on cash registers to ensure correct sales transactions, handling of money, and other types of payments received are properly and accurately recorded
- Prepare basic components of each dish on our menu using our proven recipes
- Memorize and utilize our serving portion sizes and all basic meal prep procedures used in the kitchen
- Ensure that the kitchen, all food prep areas and all food storage areas meet restaurant cleaning standards
- Work with team to do portion prep work for other shifts when needed
- Monitor product freshness and rotate out old product based on a schedule created by wawa
Education
Diploma -
Eastbay high school
Tampa, flSkills
- Customer service
- Communication
- Creativity
- Deadlines
- Microsoft Word
- Excel
- PowerPoint
- Access
- Mail sorting
- Route planning
- Record keeping
- Package handling
- Safety compliance
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
- Weather preparedness
- Vehicle loading
- Adaptable routing
- Delivery preparation
- Signature obtainment
- Sorting and delivery
- Postal regulations knowledge
- Mail management
- Technology proficiency
- Incident reporting
- Geographical awareness
- Route navigation
- Dependability
- Reliability
- Analytical skills
Timeline
Rural Carriers Associate
United States Postal Services
10.2022 - Current
Student Nutritionist
Hillsborough County Public School
02.2021 - 01.2022
volunteer office assistant
Tag-in
04.2018 - Current
Customer service rep
Wawa
04.2014 - 10.2020
Diploma -
Eastbay high school