Jeffery Mills
Selkirk
Summary
Dynamic individual with a versatile background in mail delivery and service management. Known for strong time management and teamwork skills, ready to leverage expertise to support operational excellence and customer loyalty.
Overview
19
19
years of professional experience
Work History
Rural Mail Carrier Associate
USPS
Selkirk, NY
01.2025 - 08.2025
- Delivered mail and packages to designated rural routes efficiently.
- Provided exceptional customer service by addressing inquiries and concerns.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Managed time effectively to ensure timely delivery of mail.
- Operated postal vehicles safely while adhering to traffic regulations.
- Sorted and organized incoming mail for efficient distribution.
- Maintained accurate records of deliveries and pickups daily.
Staff Technician
The Ranch Harley Davidson
College Station, TX
10.2022 - 09.2024
- Diagnosed and repaired mechanical issues on motorcycles to ensure optimal performance and safety.
- Executed routine maintenance tasks, enhancing efficiency and reliability of service operations.
- Assisted customers with product knowledge, improving overall satisfaction and sales experience.
- Mentored junior technicians on best practices for repair techniques and equipment usage.
- Streamlined workflow processes to reduce service turnaround times while maintaining quality standards.
- Led initiatives to improve service department organization, resulting in higher productivity and customer retention rates.
Assistant Service Manager
The Ranch Harley Davidson
College Station, TX
02.2015 - 09.2024
- Managed daily operations and coordinated service team activities to enhance customer satisfaction.
- Implemented process improvements, increasing efficiency in service department workflows.
- Trained and mentored junior staff on service protocols and best practices.
- Developed and maintained inventory management systems for parts and accessories.
- Oversaw scheduling of service appointments to optimize workshop productivity.
- Assisted in resolving customer inquiries, ensuring prompt and effective communication.
- Collaborated with sales teams to align service offerings with customer needs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
Automotive Sales Associate
Sir Walter Chevrolet
Raleigh, NC
07.2013 - 11.2014
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Conducted comprehensive vehicle presentations, highlighting features and benefits for potential buyers.
- Utilized CRM systems to track leads and follow up with prospects effectively.
- Collaborated with finance department to facilitate seamless transaction processes for clients.
Military Police Soldier
New York National Guard
Latham, NY
09.2006 - 09.2011
- Enforced laws and regulations to maintain order and safety in assigned areas.
- Trained new personnel on operational procedures, safety protocols, and conflict resolution techniques.
- Oversaw patrol operations, optimizing resource allocation to enhance response times and effectiveness.
- Mentored junior soldiers in advanced policing techniques, fostering professional development within the unit.
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Exemplified strong leadership abilities by supervising junior military police personnel and ensuring optimal performance of assigned duties.
- Safeguarded classified materials through adherence to strict security protocols during transportation and storage processes.
- Demonstrated adaptability in diverse environments, including overseas deployments in support of combat operations or humanitarian relief missions.
Education
Psychology
FLCC
Canandaigua, NYSkills
- Safe driving
- Physical fitness
- Crowd control
- Protective services
- Security management
- First aid and CPR
- Firearms proficiency
- Staff training and development
- Service planning
- Schedule coordination
- Operation Monitoring
- Operational improvements
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team leadership
- Package handling
- Defensive driving
- Vehicle maintenance
- Weather preparedness
- Mail distribution
- Confidentiality
- Dependability
- Customer service focus
- Anti-terrorism measures
Timeline
Rural Mail Carrier Associate
USPS
01.2025 - 08.2025
Staff Technician
The Ranch Harley Davidson
10.2022 - 09.2024
Assistant Service Manager
The Ranch Harley Davidson
02.2015 - 09.2024
Automotive Sales Associate
Sir Walter Chevrolet
07.2013 - 11.2014
Military Police Soldier
New York National Guard
09.2006 - 09.2011
Psychology
FLCC