KIERANI JOHNSON

• Basic medical terminology
• Knowledge of standard precautions, recognizing obvious job related emergencies
• An awareness of ethical and legal responsibilities as they relate to the job
• Ability to read EKG arrhythmia's
• Demonstrates the essential knowledge necessary to effectively monitor patients for seizure activity connected to an Epilepsy Monitor (EMU)

• Executed data validations and resolved support issues efficiently.
• Monitored file feeds and addressed issues with ADP and vendors while maintaining documentation.
• Facilitated communication between Finance, HR leadership, and HRIS to translate workforce planning needs into system requirements.
• Delivered insights and analytics to inform talent decisions and enhance organizational planning.

1. Handle customer calls efficiently and effectively, while providing exceptional customer service

2. Accurately and promptly execute transactions, such as billing inquiries and account changes.

3. Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.

4. Resolve account delinquency by collecting past due payments as needed

5. Communicate loss mitigation options and decisions to customers

6. Obtain complete and accurate documentation from customers and approved third parties.