Kionna Robinson
McKinney,TX
Summary
Dedicated professional with a strong background in customer service and administration, exemplified during my tenure at CVS Health. Proven reliability and attention to detail, coupled with exceptional multitasking abilities, have consistently enhanced team performance and client satisfaction. Skilled in CRM software and adept at fostering positive communication in diverse environments.
Overview
8
8
years of professional experience
Work History
Bus Monitor
Durham School Bus Services
03.2022 - Current
- Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns that arose during transit.
- Promoted positive atmosphere on bus through consistent enforcement of rules and respectful interactions with 5-25 students.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Attended training sessions on student management techniques, emergency procedures, and first aid/CPR certification courses as required by district policies.
Customer Care Agent
CVS Health
12.2020 - 12.2021
- Educated hundreds of clients about health insurance coverage options, benefits and costs.
- Remotely provided exceptional customer service to a high volume of inbound calls up to 100 per day consistently meeting or exceeding performance metrics.
- Utilized CRM software to accurately document customer interactions and update account information.
- Managed escalated calls from dissatisfied customers, de-escalating situations and finding appropriate solutions.
Administrative Assistant
YWCA of Minneapolis
12.2017 - 12.2019
- Handled 50-100 calls daily on multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems on.
- Assisted staff with executing project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Administrative Assistant Specialist
Saint Paul Public Schools
12.2016 - 12.2017
- Handled 50 incoming calls, took messages, and directed inquiries to appropriate staff members.
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc.
- Provided direct support to special education students in a classroom setting, assisting with academic and behavioral needs.
- Collaborated with the special education team to develop and modify curriculum materials based on individual student needs.
Education
Certificate - Medical Administrative Assistant Program
Institution| Summit Academy OIC
Minneapolis, MN01-2024
High School Diploma -
Park Center IB World School
Brooklyn Park, MN2007
Skills
- Reliability and punctuality
- Multitasking ability
- Attention to detail
- Professionalism
- Administrative skills
- Customer service
Timeline
Bus Monitor
Durham School Bus Services
03.2022 - Current
Customer Care Agent
CVS Health
12.2020 - 12.2021
Administrative Assistant
YWCA of Minneapolis
12.2017 - 12.2019
Administrative Assistant Specialist
Saint Paul Public Schools
12.2016 - 12.2017
High School Diploma -
Park Center IB World School
Certificate - Medical Administrative Assistant Program
Institution| Summit Academy OIC
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