Kieranna Bartholomew
Forest Grove,OR
Summary
Care specialist with extensive experience in providing excellent customer service and effectively communicating about the health of pets with clients via phone. Proficient in offering empathy in problematic situations, maintaining accurate patient records, and assisting with customer or coworker needs flexibly. Skilled in phone communication, adapting quickly, and adjusting to particular situations with grace. Strong abilities in coordinating appointments, operating under pressure, communicating in an efficient and respectful way, and organizing inventory. Fostered teamwork and respect among staff members while achieving common goals. Excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Care Specialist
Compassionate Care Mobile Veterinarian Service
10.2024 - Current
- Took numerous calls to schedule/ converse about existing pets that are in need of our service
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
VETERINARY TECHNICIAN
COMPANION PET CARE
06.2015 - Current
- Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets
- Maintained accurate patient records using veterinary software programs
- Assisted veterinarian with diagnostic, medical, and surgical procedures
- Performed laboratory procedures such as hematology, urinalysis and parasite identification
- Dispensed medication according to written prescriptions provided by veterinarians
- Restrained animals during examinations and treatments to prevent accidental injury to patients and staff
- Took and developed diagnostic radiographs, using x-ray equipment
- Collected, prepared and label samples for laboratory testing, culture, and microscopic examination
- Provided assistance with animal euthanasia and disposal of remains
- Administered anesthesia to animals, under direction of veterinarian and monitor animals' responses to anesthetics so that dosages can be adjusted
- Discussed medical health of pets with clients, such as post-operative status
- Performed variety of office, clerical and accounting duties, such as reception, billing, bookkeeping, and selling products
- Supervised and trained veterinary students and other staff members
- Reviewed vaccination records and prepared and administered shots according to clinic protocol
Education
HIGH SCHOOL DIPLOMA -
GASTON HIGH SCHOOL
Gaston, Oregon06.2017
Skills
- Rehabilitation techniques
- Client Counseling
- Adaptability
- Responsible and Reliable
- Adaptability and Flexibility
- Patient Charting
- Staff Training
- Time management
- Effective Communication
- Interpersonal Communication
- Problem-solving abilities
Timeline
Care Specialist
Compassionate Care Mobile Veterinarian Service
10.2024 - Current
VETERINARY TECHNICIAN
COMPANION PET CARE
06.2015 - Current
HIGH SCHOOL DIPLOMA -
GASTON HIGH SCHOOL
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