KIEREA SIMMS
Atlanta,GA
Summary
Versatile and customer-focused professional with 5 years extensive experience in both restaurant service and aviation seeking a role where I can leverage my strong interpersonal skills, attention to detail, and passion for creating positive guest experiences.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Atlanta, GA
12.2023 - Current
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Customer Relations Coordinator
All N One Security
Atlanta, Georgia
02.2021 - 03.2024
- Ensure the safety and comfort of passengers during flights, adhering to all regulatory and airline-specific guidelines.
- Conduct pre-flight briefings, safety demonstrations, and post-flight checks.
- Provide exceptional customer service, addressing passenger concerns, and facilitating in-flight services such as meals and beverages.
- Assist passengers with special needs, including elderly, disabled, and unaccompanied minors.
- Respond to emergencies calmly and effectively, following proper protocols to ensure passenger safety.
- Collaborate with flight crew and ground staff to ensure seamless operations from boarding to landing.
Waitress
Atlantis Restaurant
Atlanta, Georgia
08.2018 - 01.2021
- Greet guests warmly and assist them with seating arrangements and menu choices.
- Take accurate orders and relay them promptly to the kitchen, ensuring any special dietary requirements are met.
- Serve food and beverages efficiently, maintaining a high standard of service throughout the dining experience.
- Handle payments, process transactions, and manage cash register balances at the end of shifts.
- Assist in training new staff members, sharing knowledge of menu items, service protocols, and customer interaction.
- Maintain cleanliness of the dining area, restocking supplies and cleaning tables promptly between seatings.
Payroll Specialist
Wet Willie's
Atlanta, Georgia
06.2017 - 04.2019
- Processed multi-state payroll for [100] employees, including calculating wages, deductions, and taxes.
- Conducted audits of payroll records and tax filings to ensure accuracy and compliance with regulatory requirements.
- Assisted with year-end payroll processing, including W-2 preparation and distribution.
- Provided support to employees regarding payroll-related inquiries, tax forms, and paycheck issues.
- Collaborated with HR and benefits teams to ensure accurate employee data and deductions for payroll processing.
Front Office Assistant
One Medical
New York, NY
01.2014 - 04.2017
- Greeted visitors and provided them with assistance and information.
- Managed incoming phone calls and directed them to the appropriate staff members.
- Scheduled appointments and maintained the office calendar.
- Assisted with administrative tasks such as filing, data entry, and document preparation.
- Responded to email inquiries and correspondence in a timely manner.
- Handled incoming and outgoing mail and packages.
Education
Some College (No Degree) - Criminal Justice , Psychology
University Of Buffalo
Buffalo, NYSkills
- Customer Service Excellence
- Safety and Emergency Procedures
- Communication Skills
- Cultural Awareness
- Problem Solving
- Team Collaboration
- Food & Beverage Knowledge
- Sanitation & Safety
- Multitasking & Time Management
Timeline
Security Officer
Allied Universal Security Services
12.2023 - Current
Customer Relations Coordinator
All N One Security
02.2021 - 03.2024
Waitress
Atlantis Restaurant
08.2018 - 01.2021
Payroll Specialist
Wet Willie's
06.2017 - 04.2019
Front Office Assistant
One Medical
01.2014 - 04.2017
Some College (No Degree) - Criminal Justice , Psychology
University Of Buffalo
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