Summary
Overview
Work History
Education
Skills
Timeline
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Kierra Banks

Jacksonville,FL

Summary

Detail-oriented professional with extensive experience in maintaining cleanliness and safety in high-traffic environments such as fulfillment centers and retail spaces. Known for strong time management and problem-solving skills, with a focus on customer satisfaction. Proven ability to work independently or collaboratively, ensuring efficient and effective operations.

Overview

8
8
years of professional experience

Work History

Freelance Illustrator – Convention Circuit Special

Kierra Banks
Jacksonville, FL
02.2017 - Current
  • Create original illustrations (digital or traditional) for sale and display.
  • Design and produce merchandise such as prints, stickers, pins, or sketchbooks.
  • Organize, and manage artist alley booths or exhibitor tables at conventions.
  • Handle cash and digital transactions, manage inventory, and track sales.

Customer Service Representative

Follett Bookstore
Jacksonville , FL
07.2019 - 01.2021
  • Provided front-line customer support in a fast-paced retail environment serving students, faculty, and staff during peak academic seasons.
  • Assisted customers with locating textbooks, course materials, and general merchandise, both in-store and online.
  • Processed transactions efficiently using POS systems, including cash, credit, and campus accounts.
  • Managed inventory restocking, shelf organization, and product displays to maintain a clean and efficient retail space.
  • Resolved customer inquiries and concerns with professionalism and a focus on satisfaction, contributing to positive campus relationships.
  • Supported online order fulfillment, including pulling items, packing, and preparing for shipment or in-store pickup.
  • Collaborated with team members during rush periods to meet sales goals and maintain high service standards.

Janitorial Worker

Amazon
Jacksonville, FL
10.2019 - 12.2020
  • Performed daily cleaning and sanitation of warehouse facilities, including restrooms, break rooms, offices, and high-traffic areas to meet Amazon’s cleanliness and safety standards.
  • Followed strict protocols for the disposal of waste, recycling, and hazardous materials in compliance with OSHA and Amazon guidelines.
  • Conducted routine inspections and replenished cleaning supplies to ensure operational efficiency and readiness.
  • Maintained detailed records of cleaning schedules, supply usage, and incident reports.

Education

Green Forest High School
Jacksonville, FL

Skills

  • Stocking and supply management
  • Basic maintenance support
  • Cleaning and sanitation protocols
  • Safety compliance (eg, OSHA standards)
  • Attention to detail
  • Problem-solving and quick response to on-site needs

Timeline

Janitorial Worker

Amazon
10.2019 - 12.2020

Customer Service Representative

Follett Bookstore
07.2019 - 01.2021

Freelance Illustrator – Convention Circuit Special

Kierra Banks
02.2017 - Current

Green Forest High School

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Kierra Banks