Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
Generic

PATRICIA SHERRY

Las Vegas,NV

Summary

I'm looking for a company I can grow with. I have great work ethic and also a dedicated person. I have a lot to offer. I'm self motivated and work well with others as well as solo. I'm a fast learner and follow directions well. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking with strong multitasking and customer service skills. Committed to speeding up processes and helping people.

Overview

21
21
years of professional experience

Work History

Convention Porter/Package Room

Horseshoe Casino & Hotel
Las Vegas, USA
03.2021 - Current
  • Streamlined package room operations by implementing a new tracking system, resulting in a 100% reduction in lost items and improved efficacy
  • Executed room set-up for numerous conventions and events, ensuring timely completion and adherence to strict timelines, contributing to an increase in repeat bookings
  • Collaborated closely with housekeeping and security teams to maintain a high standard of cleanliness and safety in all public areas, aligning with the casino's safety protocols
  • Loaded and unloaded trucks, input packages into system in a timely matter, organized packages alphabetically, answered calls and delivered packages to rooms and convention centers
  • Followed all company policies and procedures

Kitchen Manager

Beer Park
Las Vegas, USA
05.2020 - 07.2024
  • Led a team of 15 kitchen staff members in delivering exceptional dining experience to over 300 guests daily
  • Ensured compliance with food safety regulations and fixing any necessary problems
  • Cleaned the kitchen and have everything ready for morning shift to open smoothly
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
  • Organized and directed worker training programs, resolved personnel problems, hired new staff and evaluated employee performance in dining and lodging facilities
  • Handled issues in a timely manner
  • Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity

Call Center Manager

Champion Services
Seattle, USA
03.2004 - 02.2017
  • Managed a team of 25+ customer service representatives in a fast-paced call center environment
  • Handled customer complaints in a professional manner
  • Developed and implemented customer service policies and procedures to ensure consistent customer service
  • Monitored customer service performance to ensure customer service goals were met
  • Monitored customer service calls to ensure quality assurance standards were met
  • Trained, coached, and mentored customer service representatives on best practices for customer service
  • Data entry

Education

GED -

South Seattle Community College
Seattle, WA
05.2003

Skills

  • Proficient in Task Organization
  • Complying With Protocols
  • Employee Training
  • Prioritization and Scheduling
  • Data entry
  • Answering multiple phone lines
  • Strategic Issue Resolution
  • Teamwork and solo work
  • Physical Load Handling
  • Client Relations Management
  • Hotel service delivery
  • Site inspections
  • Facility opening and closing
  • Janitorial duties
  • Consistent Dependability
  • Trash Management
  • Critical thinking
  • Self-Driven Achievement
  • Valid Driver's license
  • Facility Maintenance
  • Dedicated Work Ethic
  • Inventory maintenance
  • Supply stocking and organization
  • General labor

Additional Information

Self motivated, Great work ethic, Never late, Follows directions

Affiliations

  • I like to read self help books to figure out ways to better myself on a daily basis.

Timeline

Convention Porter/Package Room

Horseshoe Casino & Hotel
03.2021 - Current

Kitchen Manager

Beer Park
05.2020 - 07.2024

Call Center Manager

Champion Services
03.2004 - 02.2017

GED -

South Seattle Community College

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PATRICIA SHERRY