Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Kierra Clinkscales

Country Club Hills,IL

Summary

  • Smart, energetic sales consultant with experience generating positive customer feedback and increasing sales with a proven track record of multitasking, attentiveness and courtesy. Great customer service skills in both remote and front facing positions. Highly skillful and willing to learn.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Floral Merchandiser

Stinchcomb Associates
Homewood, Illinois
03.2024 - Current
  • Inspected store shelves for out-of-stock items, damaged goods, and incorrect price tags.
  • Assisted customers with selecting appropriate arrangements for special occasions.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Set up colorful and inspiring floral and seasonal displays and arrangements to maximize customer appeal and sales.

Hospital Security/Supervisor

American Heritage Protective Services Inc.
Calumet City, IL
12.2023 - 07.2024
  • Conducted rounds of hospital premises to ensure safety and security measures were being met.
  • Monitored and responded promptly to any suspicious activity or emergency situations.
  • Assisted in resolving conflicts between patients or visitors.
  • Documented all security incidents in an incident report form.
  • Trained new employees on hospital security policies and procedures.
  • Responded to medical emergencies by providing first aid treatment when needed.

Part Time Event Security

Andy Frain
Tinley Park, IL
07.2023 - 11.2023
  • Performed security in the summer and some fall to provide security for concerts or office events in buildings.
  • Control traffic in parking lots of venues.
  • Provided guidance on crowd control management during events.
  • Responded quickly and calmly to any emergencies that arose during an event.
  • Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
  • Operated metal detectors to screen visitors prior to entry into the event venue.

Sales Assistant

AutoZone
Crestwood, IL
12.2022 - 08.2023
  • Provide services such as replacing batteries, windshield wipers, and diagnosing check engine lights.
  • Demonstrated knowledge of the product and its service to customers to boost sales profits.
  • Informed customers about current promotions and discounts to meet sales quota for the month.
  • Helped customers find specific car products, answered questions, and offered product advice for the best car parts.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.

Security Officer

Allied Universal
Chicago, Illinois
07.2022 - 11.2022
  • Vigilant to students coming in and out of buildings.
  • Making sure that college students and staff properly tap IDs before entering.
  • Effectively prevented theft by inspecting buildings, equipment, and access points.
  • Monitored CCTV security cameras.
  • Authorized, verified contractors for entry through extra security measures.
  • Ensured building was locked, with no trespassers, and secured at end of every shift.

TSA Officer

Department of Homeland Security
Chicago, Illinois
09.2021 - 07.2022
  • Watch x-rays to monitor for potential security risks and threats in airport luggage.
  • Perform pat-downs and bag searches, if necessary.
  • Demonstrated leadership skills in standard operating procedures to a team of officers to complete security procedures properly.
  • Located and confiscated property if it did not adhere to airport or boarding compliances.
  • Check incoming passengers' identifications and boarding passes to ensure proper identity.

Customer Service Representative

Zoro tools
Remote, Illinois
06.2019 - 03.2021
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Explained products and benefits to potential buyers, along with any offers to sell the item.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Sterile Processing Program - Sterile Processing Technology

Midwestern Career College
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02-2025

Associate of Science - Biochemistry

Richard J Daley College
Chicago, IL
06.2020

High School Diploma -

Bogan Technical High School
Chicago, IL
07-2018

Skills

  • Customer Service
  • Troubleshooting
  • Medical Terminology
  • Data Entry
  • Microsoft
  • Excel
  • Helpdesk
  • Zendesk
  • CCTV Surveillance
  • Visual Merchandising
  • Inbound and Outbound Calling
  • Professional telephone demeanor
  • Customer Relationship Management (CRM)
  • Technical Support
  • Marketing Strategies
  • Meeting Sales Goals
  • Excellent Written and Verbal Communication
  • First aid and CPR certified

Accomplishments

  • Star Scholarship to Daley College
  • Ranked Top 10% of Senior class at Bogan High school ranking #5

Certification

  • PERC card
  • BLS Cpr Certification
  • First Aid- Certifcation
  • 20 hour Security certification

Timeline

Floral Merchandiser

Stinchcomb Associates
03.2024 - Current

Hospital Security/Supervisor

American Heritage Protective Services Inc.
12.2023 - 07.2024

Part Time Event Security

Andy Frain
07.2023 - 11.2023

Sales Assistant

AutoZone
12.2022 - 08.2023

Security Officer

Allied Universal
07.2022 - 11.2022

TSA Officer

Department of Homeland Security
09.2021 - 07.2022

Customer Service Representative

Zoro tools
06.2019 - 03.2021

Sterile Processing Program - Sterile Processing Technology

Midwestern Career College

Associate of Science - Biochemistry

Richard J Daley College

High School Diploma -

Bogan Technical High School

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Kierra Clinkscales