Summary
Overview
Work History
Education
Skills
Work Availability
Cosmetics/Hair
Timeline

Kierra Fraser

Sales/Leader
Fort Dodge,IA
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Experienced Retail Sales Associate with 7 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Enthusiastic Leader with 2 years of experience planning. Strategic in developing a weekly plan, leading staff and tracking weekly/monthly/yearly sale results. Focused on motivating staff and working with diverse personality types to drive improvements and reaching a common goal.

Overview

8
8
years of post-secondary education
6
6
years of professional experience

Work History

Leader in Training

Buckle Inc.
Fort Dodge, IA
08.2020 - Current
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Guest Service Co-Worker/ Safety Champion

Kwik Trip
Fort Dodge, IA
11.2018 - 01.2021
  • Facilitated sales of services and goods.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained inventory of all saleable items.
  • Maintained clean and orderly work station.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
  • Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
  • Inspected facilities for adherence to fire, hazard and safety guidelines.
  • Recognized, documented and advised on removal of hazards.
  • Conducted monthly safety audits as the safety champion.
  • Wrote up safety questions to put up for all co-workers to answer to keep up with all safety requirements and guidelines.

Cook/ Front-End Customer Service

Ja Mar's Drive In
Fort Dodge, IA
05.2015 - 09.2018
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed directions to lead the place alone a few times based on being able to be trusted.
  • Counted employees hours for managers to calculate for payroll.

Education

High School Diploma -

Fort Dodge High School, Fort Dodge, IA
08.2014 - 08.2017
  • Coursework in Science, Health and Nursing
  • Member of a Leadership Group
  • Member of a Culinary Group
  • Graduated with 3.4 GPA
  • Continued education in Nursing

No Degree - Nursing

Iowa Central Community College, Fort Dodge, IA
08.2015 - 01.2021
  • Attended classes while at the Fort Dodge Senior High School
  • Enrolled in majority of all science and health related courses including regular high school classes and college classes.
  • Continued health science courses at Iowa Central Community College in person and online.
  • Not currently attending classes because of the recent global pandemic and not 100% sure if that is what I intend to do for the rest of my life.

Skills

Leadership

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Cosmetics/Hair

Since a little girl, I have taken a great interest in beauty related activities. I spent most of my life watching videos and tutorials how to do makeup and interesting hairstyles. Practicing over the years, I have became fairly good at makeup. People recognize me for my talent in cosmetics and often reach out to me to do their makeup for events. Before I started working more often during the global pandemic, I made a beauty Instagram account so others could see my different looks and creativity. I not only love makeup but I love to share it with others. Makeup is my passion.

Timeline

Leader in Training - Buckle Inc.
08.2020 - Current
Guest Service Co-Worker/ Safety Champion - Kwik Trip
11.2018 - 01.2021
Iowa Central Community College - No Degree, Nursing
08.2015 - 01.2021
Cook/ Front-End Customer Service - Ja Mar's Drive In
05.2015 - 09.2018
Fort Dodge High School - High School Diploma,
08.2014 - 08.2017

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Kierra FraserSales/Leader