Jaime Guerrero
Quincy,USA
Summary
Ambitious professional dedicated to advancing within organization while pursuing passion for cannabis industry.
Overview
10
10
years of professional experience
Work History
Leader in Training
GTI
Quincy, IL
03.2025 - Current
- Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
- Processed returns and exchanges according to established store policy guidelines.
- Collaborated with management team to identify areas of improvement in customer service processes and operations efficiency.
- Assisted with stocking shelves with new merchandise when it arrives at the store.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Personal Care Assistant
GTI
Quincy, IL
11.2024 - 03.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash and debit card.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Assisted customers in selecting the best products for their needs.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
Senior Client Service Representative
TTEC
Pharr, TX
07.2022 - 09.2024
- Coach position for TTEC hired by Bank of America take their customer support calls.
- I would help customer service representatives with questions on their calls and take their escalations.
- Make sure representatives are completing calls in sufficient time.
Customer Service Representative
Maximus
Edinburg, TX
12.2021 - 07.2022
- Review documents sent in to Texas state for approval of benefits through the states.
Manager
TTEC
McAllen, TX
09.2019 - 03.2021
- Manage a team of agents to help make sure we can get to our clients goals including attendance and call performance.
Senior Client Advocate
TTEC
McAllen, TX
03.2016 - 09.2019
- Coach position for TTEC hired by Bank of America take their customer support calls.
- I would help customer service representatives with questions on their calls and take their escalations.
- Make sure representatives are completing calls in sufficient time.
Customer Service Representative
TTEC
McAllen, TX
09.2015 - 03.2016
- Customer service representative for TTEC. Responsible for taking customer support calls for our Bank of America.
- Helping customers get solutions to inquiries with an outstanding attitude and willingness to help while meeting call time requirements.
Education
High school diploma -
Economedes High School
Edinburg, TXSkills
- Customer service
- Team leadership
- Performance coaching
- Conflict resolution
- Cash handling
- Effective communication
- Time management
- Motivational leadership
- Decision-making
- Relationship building
- Coaching and mentoring
- Staff development
- Product knowledge
- Point of sale operation
- Customer education
- Sales techniques
- Patience and empathy
Affiliations
- Biking trails
- Professional Wrestler
- Working out
References
References available upon request.
Timeline
Leader in Training
GTI
03.2025 - Current
Personal Care Assistant
GTI
11.2024 - 03.2025
Senior Client Service Representative
TTEC
07.2022 - 09.2024
Customer Service Representative
Maximus
12.2021 - 07.2022
Manager
TTEC
09.2019 - 03.2021
Senior Client Advocate
TTEC
03.2016 - 09.2019
Customer Service Representative
TTEC
09.2015 - 03.2016
High school diploma -
Economedes High School