Kierra Hansbrough
Hewitt
Summary
Operations and People Operations professional with over 10 years of leadership experience in workforce operations, employee development, and compliance across diverse sectors including healthcare and military. Achieved enhanced employee performance and operational consistency through collaboration with cross-functional teams and implementation of process improvements. Focused on building trusted relationships and creating efficient processes that drive employee engagement and organizational success.
Overview
10
10
years of professional experience
Work History
Consultant Supervisor (Remote)
Revelations & Counseling
Fredericksburg
07.2024 - Current
- Lead employee performance initiatives by coaching, mentoring, and developing team members while reinforcing organizational policies, quality standards, and operational expectations.
- Partner with Quality Assurance, Workforce Management, Payroll, Training, and operational leadership to improve workforce performance, support organizational initiatives, and resolve employee-related operational challenges.
- Analyzed employee performance metrics, attendance trends, quality evaluations, and operational reports to identify coaching opportunities and support leadership decision-making.
- Develop individualized coaching strategies, performance improvement plans, and ongoing development initiatives that strengthen employee engagement, reinforce accountability, and promote continuous improvement.
- Prepared coaching documentation, attendance records, corrective action summaries, and performance reports while ensuring accuracy, confidentiality, and compliance with organizational standards.
- Interpret organizational policies, operational procedures, and knowledge resources to provide employees with consistent guidance and support process adherence.
- Conducted quality reviews and operational assessments to identify trends, ensure compliance, and recommend process improvements that enhanced operational performance.
- Collaborate with cross-functional departments to resolve operational issues, improve communication, and support business objectives within a complex healthcare environment.
- Serve as a trusted resource for employees by providing coaching, performance feedback, policy clarification, and operational support that contributes to a positive employee experience.
- Support leadership through workforce planning, performance monitoring, documentation management, and operational reporting to ensure organizational goals are achieved.
Program Manager (Remote)
Demars & Associates
Euless
10.2022 - 06.2023
- Coordinated operational projects and organizational initiatives while managing timelines, documentation, stakeholder communication, and project deliverables.
- Maintained project documentation, monitored progress, and communicated updates to leadership while ensuring alignment with organizational priorities.
- Partnered with internal stakeholders to improve workflow efficiency, resolve operational challenges, and support continuous process improvement.
- Developed reports, maintained project records, and supported leadership through effective planning, organization, and execution of multiple priorities.
- Facilitated collaboration across departments to ensure successful completion of organizational initiatives while maintaining compliance with established procedures.
Unit Deployment Manager
United States Air Force, USAF
Mcguire AFB
09.2016 - 09.2022
- Managed personnel readiness programs supporting approximately 450 military personnel, ensuring compliance with Department of Defense deployment requirements and organizational readiness objectives.
- Maintained highly accurate personnel records, compliance documentation, deployment reports, and readiness tracking while ensuring adherence to military regulations.
- Partnered with Squadron, Group, and Wing leadership to coordinate workforce readiness, allocate personnel resources, and support strategic operational planning.
- Conducted audits of personnel readiness documentation to identify discrepancies, maintain compliance, and improve administrative accuracy.
- Coordinated cross-functional communication between leadership, support agencies, and operational units to ensure deployment readiness and organizational effectiveness.
- Provided guidance to military personnel regarding deployment requirements, administrative procedures, and organizational policies while maintaining professionalism and confidentiality.
- Improved administrative processes by streamlining documentation procedures, monitoring compliance requirements, and supporting workforce planning initiatives.
- Prepared executive reports and readiness updates used by senior leadership to monitor personnel availability and organizational readiness.
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE08-2022
Associate of Science - Logistics Management
Community College of The Air Force
Montgomery, AL06-2020
Skills
- People operations and HR support
- Workforce management and analytics
- Employee experience and development
- Performance management and monitoring
- Employee relations and compliance
- Documentation and policy administration
- Operational reporting and effectiveness
- Cross-functional collaboration and coaching
- Leadership development and change management
- Salesforce and Microsoft Excel proficiency
- SharePoint and ADP expertise
- Costpoint knowledge and training
Timeline
Consultant Supervisor (Remote)
Revelations & Counseling
07.2024 - Current
Program Manager (Remote)
Demars & Associates
10.2022 - 06.2023
Unit Deployment Manager
United States Air Force, USAF
09.2016 - 09.2022
Bachelor of Science - Business Management
Wilmington University
Associate of Science - Logistics Management
Community College of The Air Force